COURSE OVERVIEW:

With the growing need in today’s corporate world to consistently improve employees’ morale and boost their productivity, coaching employees in the workplace is quickly becoming more and more popular among companies all over the world.

Workplace coaching is the process of equipping people with the tools, knowledge, and opportunities they need to fully develop themselves to be effective in their commitment to themselves, the company, and their work.

Workplace Coaching is not therapy or counselling, although coaching uses some of the same communication processes. Coaching is about creativity, performance and action, while therapy deals with resolution and healing of the past. Coaching is not mentoring or consulting, although coaches will use their experience, diagnose situations and give opinions or advice at times. Coaching uses all of one’s knowledge and experience to enable the person being coached to create and develop their own best practices, connections and resources.

Workplace coaching provides a platform for continuous learning and development. It creates conditions for setting higher standards of excellence across the organisation. It also bridges the gap between current and desired performance levels.

All this, of course, leads to the achievement of organisation-wide goals and objectives, which, subsequently, helps improve an organisation’s bottom line. Coaching is just as essential in the workplace. Employee potential is maximised when managers put their teams in a position to succeed, surround them with supporting talent, and help them develop new skills. Great managers foster open, honest relationships with employees that motivate and engage them.

This course will first explain the difference between coaching and mentoring and help you identify poor performance. Then will outline the characteristics of a successful business coach and the performance management basics. Finally, will provide you with different coaching methods for individuals in addition to coaching methods for teams to help you achieve high-performing employees.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The importance of workplace coaching and mentoring

·       The difference between coaching and mentoring

·       The rewards for the coach and coachee

·       The rewards for the mentor and mentee

·       Mentoring and coaching as performance management

·       The benefits of workplace coaching

·       What coaches should be?

·       Why understand poor performance?

·       How to identify the reasons for poor performance?

·       How to manage poor performance?

·       The characteristics of a successful coach

·       The coaching continuum

·       Why you might need to coach an employee intensely?

·       How to maintain a level of coaching that empowers and motivates the employee?

·       The step in, step-out method

·       The skills of a great coach

·       Coaching methods for individuals

·       The GROW Model

·       The OUTCOMES Model

·       How to give feedback to your employees?

·       Coaching method for teams

·       How to define the purpose and priorities?

·       How to understand the environment?

·       How to identify and tackle barriers to performance?

·       How to build the team development plan?

·       How to grow in confidence?

·       How to maintain the balance?

·       The twelve conditions for a high-performing team

·       How to achieve a high-performing team?

·       How to make sure all members are committed to the team’s purpose?

·       How to establish motivating goals for the team members?

·       How to ensure team members have clearly defined expectations?

·       How to develop multi-directional communication?

·       How to recognise diverse talents?

·       How to develop support and trust?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.