COURSE OVERVIEW:

Welcome to the Develop Operational Strategies & Procedures for New Business Ventures course. This program has been developed to guide you through the essential processes of planning, implementing, and reviewing effective operational strategies. It provides the practical knowledge and frameworks needed to build efficient, compliant, and adaptive operations that support sustainable business growth in Australia’s dynamic commercial environment.

Operational strategies and procedures are the backbone of every successful business. This course begins by introducing the purpose and importance of establishing structured operational systems that support productivity, compliance, and profitability. It explores how strategies must align with financial resources, staffing, and legal obligations, and how continuous monitoring and improvement ensure that new ventures remain competitive and responsive to change.

Small businesses in Australia operate within a comprehensive legislative and regulatory framework. This section outlines the key Commonwealth, State, and Territory laws governing business registration, taxation, employment, and safety. It highlights the relevance of industry codes of practice, licensing requirements, and ethical standards that guide responsible business conduct, ensuring ventures operate lawfully and uphold community trust.

Operational and revenue control systems are critical to financial sustainability. This section explains how to design systems that manage cash flow, monitor transactions, and track stock or inventory. It introduces expenditure and budgeting tools that support informed decision-making and describes internal audit processes that maintain financial transparency and accountability.

Measuring and improving performance is essential for growth. This section outlines how to identify workforce needs, analyse performance data, and refine operational plans in response to emerging challenges. It introduces the use of key performance indicators (KPIs), stakeholder feedback, and data analytics as mechanisms to identify areas for improvement and drive continuous enhancement across business operations.

Work health and safety (WHS) compliance forms a vital part of operational governance. This section explains employer obligations under the Work Health and Safety Act 2011, including risk assessment, hazard management, and emergency response planning. It highlights the importance of maintaining safe work environments through regular inspections, reporting systems, and fostering a culture of safety and shared responsibility.

Risk management ensures business resilience in uncertain environments. This section explores how to identify, evaluate, and control operational risks, including financial, environmental, and reputational factors. It introduces structured risk assessment techniques and emphasises ongoing monitoring and review to ensure mitigation strategies remain effective as business conditions evolve.

Quality assurance underpins customer satisfaction and business credibility. This section outlines how to establish measurable quality standards, conduct regular audits, and apply corrective action systems. It focuses on continuous improvement, encouraging businesses to embed quality into all processes, ensuring consistency, compliance, and a reputation for excellence.

Innovation and digital transformation are key drivers of modern business success. This section examines the role of technology in enhancing communication, productivity, and customer engagement. It introduces automation, data analytics, e-commerce, and cloud-based systems, showing how innovation can increase efficiency, reduce costs, and provide a competitive edge in the market.

Efficient management systems are essential to maintaining operational control. This section explores integrated systems that manage staff, stock, expenditure, and customer service, including digital tools such as customer relationship management (CRM) platforms and workforce scheduling software. It highlights how data-driven systems improve coordination, decision-making, and service quality.

Technical and specialist expertise are crucial to operational excellence. This section discusses how to identify skill requirements, recruit qualified staff, and provide ongoing training. It also examines how outsourcing or contracting can supplement in-house capability, ensuring technical and service standards remain aligned with industry expectations and business objectives.

Digital technologies are transforming business operations across every sector. This section explains how to evaluate new and emerging technologies through feasibility studies, implementation plans, and budget analysis. It highlights staff training and change management as key components of technology adoption, ensuring that innovations enhance operational effectiveness and align with business strategy.

Strategic review and evaluation ensure that operations remain aligned with business goals. This section outlines how to develop operational plans that integrate WHS, quality assurance, and environmental considerations. It describes how to set measurable KPIs that reflect strategic objectives and ensure that operations evolve alongside technological and market developments.

Implementation translates planning into action. This section details how to establish systems for evaluating performance, controlling expenditure, and managing risk. It covers resource allocation, customer service standards, and integration of digital tools to support efficient and ethical operations. Emphasis is placed on aligning implementation with timelines, budgets, and quality expectations.

Ongoing evaluation ensures long-term success. This section explores how digital technologies can be used to assess operational performance, analyse data, and review business systems. It focuses on identifying problems, applying corrective actions, and updating policies and procedures to enhance organisational performance and adaptability.

Business success depends on continuous review and reinvention. This section concludes with strategies for assessing business performance, identifying new opportunities, and integrating emerging technologies. It highlights the importance of research, innovation, and strategic adjustment to maintain competitiveness and achieve long-term sustainability.

By the end of this course, you will have developed the knowledge and practical tools to design, implement, and refine operational strategies and procedures that drive new business ventures toward sustainable growth. You will be equipped to integrate compliance, technology, risk management, and quality systems into cohesive operational frameworks that ensure your business thrives in a competitive and evolving marketplace.

Each section is complemented with examples to illustrate the concepts and techniques discussed.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency BSBESB406.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

1. Introduction to Operational Strategies & Procedures for New Business Ventures

·       Understanding the Purpose and Importance of Operational Strategies

·       Establishing Effective Operational Procedures

·       Aligning Strategies with Legal, Financial, and Resource Requirements

·       Monitoring, Reviewing, and Continuously Improving Operations

2. Legislation, Regulations, Industry Codes of Practice and Standards Specific to Small Business

• Understanding Commonwealth, State, and Territory legislation affecting small business operations.
• Identifying relevant industry codes of practice and ethical standards that guide business conduct.
• Recognising regulatory and licensing obligations for establishing and operating a business venture.
• Applying compliance and reporting requirements to ensure lawful and ethical business practice.

3. Methods for Implementing Operation and Revenue Control Systems

• Designing systems to monitor financial transactions, sales, and revenue performance.
• Implementing inventory and stock control systems to reduce wastage and loss.
• Applying expenditure tracking and budgeting tools to maintain financial stability.
• Establishing internal audit and review processes to ensure accountability and transparency.

4. Methods for Evaluating Performance and Implementing Improvements

• Identifying and meeting staffing requirements to support operational efficiency.
• Analysing and correcting business problems through data and performance metrics.
• Reviewing and adjusting the business plan to reflect changing conditions and priorities.
• Using performance indicators and stakeholder feedback to guide continuous improvement initiatives.

5. Work Health and Safety (WHS) Responsibilities and Procedures

• Understanding legislative obligations under the Work Health and Safety Act 2011.
• Conducting regular workplace inspections to identify and manage hazards.
• Implementing procedures for risk assessment, incident reporting, and emergency response.
• Promoting a culture of safety through staff training, consultation, and compliance monitoring.

6. Principles of Risk Management, Including Risk Assessment

• Identifying potential internal and external risks that could impact business operations.
• Evaluating likelihood and consequence using structured risk assessment techniques.
• Implementing control measures to reduce or eliminate identified risks.
• Monitoring and reviewing risk management plans to ensure ongoing effectiveness.

7. Quality Assurance System Principles and Methods

• Establishing quality benchmarks aligned with customer and regulatory expectations.
• Implementing monitoring systems to measure product or service quality.
• Conducting regular quality audits and corrective action reviews.
• Promoting continuous improvement to maintain consistency and client satisfaction.

8. Role of Digital Technologies and Innovation in Modern Business

• Integrating digital platforms to streamline communication, marketing, and data management.
• Leveraging automation and analytics to enhance productivity and decision-making.
• Encouraging innovation to create competitive advantage and improve customer experience.
• Adopting e-commerce, cloud-based systems, and digital payment technologies in operations.

9. Systems to Manage Staff, Stock, Expenditure, Services and Customer Service

• Designing integrated management systems to oversee daily business operations.
• Applying workforce scheduling and performance monitoring tools to support staff management.
• Using software to control stock levels, expenditure, and service delivery quality.
• Implementing customer relationship management (CRM) systems to strengthen client engagement.

10. Technical or Specialist Skills Relevant to Business Operations

• Identifying the technical expertise required for core business functions and services.
• Ensuring staff possess qualifications and competencies aligned with operational needs.
• Providing ongoing training to maintain currency in industry standards and technologies.
• Outsourcing or contracting specialist support where internal skills are insufficient.

11. Workplace Procedures for Implementing New and Emerging Digital Technologies

• Conducting feasibility studies to assess benefits and risks of adopting new technologies.
• Developing implementation plans, timelines, and budgets for technology integration.
• Training staff to use new digital tools and systems safely and effectively.
• Reviewing technology performance and updating procedures as innovation evolves.

12. Review Operational Strategies and Procedures for Business or New Business Venture

• Develop a detailed operational plan that sets out clear action points to fulfil business goals and objectives
• Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
• Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements, and cultural criteria
• Develop operational key performance indicators (KPIs) that align to the business plan
• Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance

13. Implement Developed Operational Strategies and Procedures

• Implement systems to evaluate business performance and customer satisfaction, including by setting KPIs or targets
• Implement systems to control stock, expenditure or cost, wastage or shrinkage, and risks to health and safety according to the business plan, incorporating new digital technologies where applicable
• Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
• Provide products and/or services according to established legal, ethical, cultural, and technical standards
• Provide products and/or services according to time, cost, and quality specifications, and customer requirements, incorporating new digital technologies where applicable
• Apply quality procedures to address product and/or service and customer requirements

14. Evaluate Business Performance

• Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, according to business goals and objectives
• Review and document systems and structures to support business performance
• Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
• Update operational policies and procedures to incorporate corrective action

15. Review Business Operations

• Review and adjust business operations to increase business success, according to business goals and objectives
• Research and implement new and emerging digital technologies into business operations according to business goals and objectives and workplace procedures
• Research new business opportunities and adjust business goals and objectives as new opportunities arise

COURSE DURATION:

The typical duration of this course is approximately 3-4 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.