COURSE OVERVIEW:

Are your company sales not quite where you’d quite like them to be? Perhaps then you should consider just how easy it is for customers to buy from you. Sadly, many businesses are totally unaware of the barriers in place that stop the customer parting from their hard earned cash.

Avoiding sales barriers is crucial to success in any industry, especially in Retail. When you're selling products, remember this simple rule: sales don’t have to be difficult. Your job is to simply help people buy products and services that are of use to them.

Most entrepreneurs tend to fall into a trap: they are exceptional at executing their business - they perform their services better than their competition, or they have better products than most people in the market place - but when it comes to getting customers and making sales, they fall a little short.

Don’t make excuses when it comes to making sales. Your company needs them to survive. There are always challenges to making sales and bringing in the revenue you need to make your business a success. But don’t let those challenges stop you. See them as opportunities, not barriers to better sales.

This course looks at the best ways to remove the most common barriers to a sale and suggests ways to make it easy for your customers to buy from your retail business. The end result is that your customers will be happier and they will definitely be well on the way to complete satisfaction.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of removing barriers to a sale
• How to make it easy for your customers to buy from you?
• How to make sure that your pricing is correct?
• How to make it easy for customers to pay you?
• How to eliminate all obstacles to making a purchase?
• How and why you should offer the right products?
• Why trading hours should be customer-friendly?
• When and why you should go to the customers?
• How to make it easy for people to visit your business?
• How to make the entrance to your business inviting?
• How to make your business layout work?
• How to instil confidence in you and your products?
• The ways to speed up your customer service?
• Why cleanliness is essential?
• How appearances deteriorate over time?
• How to reward customers for coming back?
• How to be one step ahead of your customers?
• How to show that you are proud of your business?
• The importance of updating customers’
• How to start a VIP club ?
• How to be patient and courteous with your customers?
• How to talk to the customer, not through the customer?
• Why you should always be welcoming?
• The importance of being organised?
• Why you should always be prepared to make recommendations?
• The importance of doing something unexpected?
• Why you should remember to always say “Thank you”?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.