COURSE OVERVIEW:

The 360-Degree Feedback is a review process where employees anonymously receive feedback from those who work with them. Known also by multi-rater feedback, multi-source feedback or multi-source assessment, it dates all the way back to WWII when the German military gathered information from multiple sources to evaluate performance. So, it’s definitely not a new age thing!!!

The process is quite inclusive in how it gathers feedback from both internal stakeholders (like peers and subordinates) and external stakeholders (like customers and subordinates) as raters along with conventional appraisals.

In most organisations, the core purpose of the 360-Degree Feedback process is to effectively drive development and help people recognise their strengths and weaknesses

The 360-degree feedback is best implemented only when done so according to an organisation’s individual needs and wishes. It has to be, first and foremost, endlessly customisable. There are several important parts to implementing an effective 360-degree feedback process, this course can help you dramatically increase the odds of a successful 360 initiative.

The first part of this course deals with implementing a 360-degree feedback process, including clarifying the need, checking to see that your organisation is ready, the differences between standardised and customised instruments, how to prepare participants and raters, and how to collect the data.

The second part describes how to facilitate the feedback, and deals with such issues as setting the context, working in one-on-one sessions, and dealing with issues of self and rater agreement.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       What is 360-degree feedback?

·       How to make the 360-degree process work?

·       Why make it clear who owns the 360 degree reports?

·       Why phase 360-degree feedback throughout the year?

·       The importance of designing your report format

·       How to implement a 360–degree feedback process?

·       Considerations for implementing a 360-degree feedback process

·       How to set goals for 360-degree feedback initiatives?

·       The importance of 360-degree feedback goals

·       How to assess organisational readiness?

·       The trust factor for a successful 360-degree process

·       The organisational readiness worksheet

·       The factors that should be included in your readiness assessment for web-based 360 feedback

·       How to design the 360 process?

·       Why gain upper management buy-in and direction?

·       The common concerns that upper management may have

·       How to design a 360–degree feedback instrument?

·       How to select a suitable 360-degree feedback instrument?

·       The instrument integrity checklist

·       How to select a feedback tool checklist?

·       The standardised instrument checklist

·       The customisable instrument checklist

·       How to prepare the people involved in 360-degree feedback?

·       How to prepare senior management for 360-degree feedback?

·       How to identify and prepare participants?

·       The participant and organisation preparation checklist

·       The importance of data confidentiality

·       How to choose and prepare raters?

·       How to ensure quality ratings?

·       The rater preparation checklist

·       The importance of explaining the outcomes of the process

·       How to clarify rater anonymity?

·       How to administer the assessment?

·       How to process the results?

·       How to deliver feedback?

·       How to facilitate a group feedback session?

·       The group feedback session agenda

·       How to facilitate a one-on-one feedback session?

·       How to combine feedback session types?

·       How to leverage group reports?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.