COURSE OVERVIEW:
It’s often said that an executive is only as good as their administrative assistant. Handling day-to-day administration for one or more executives, a team or network, an admin assistant is the “eyes and ears” of a company, privy to unique and powerful insights about the company culture, performance and future direction.
Administrative assistants are highly valuable to the smooth running of a business, team or office. For many businesses, an administrative assistant is the very first hire outside the founding team, with many executives relying on the skill of their assistants in order to do their job effectively.
An administrative assistant's duties can end up covering all kinds of job functions. Depending on the job description and seniority, type and size of the business, and lots of other factors, a secretary or admin assistant will be found doing a huge (and often challenging) range of essential tasks.
These tasks might include ordering office supplies, taking the minutes of meetings, inducting new staff members, organising executive travel, co-ordinating appointments, answering emails and phone calls on behalf of their executive, organising events, budgeting, boosting morale in the office, accounting, fielding customer questions, project management and many more
This course will open your eyes wider in regards to the choices you have available in an Administrative Assistant career, as well as introduce you to the business sector and the opportunities that now exist in this demanding field.
The first part of this course provides an overview of the importance of the administrative assistant role in a company. Then explains the daily routine of an administrative assistant. Also, discusses best practice for telephone usage including telephone and voice-mail etiquette. The second part explains how to conduct travel arrangements including hotel and transportation reservations and creating an itinerary. Then discusses how to organise and schedule business meetings including the development of meeting agenda and minutes. Finally, the importance of keeping accurate records including the basic filing systems and how to organise your computer files are discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
· The importance of an administrative assistant
· Why are administrative assistants needed?
· What do employers want from administrative assistants?
· The most important qualities of an administrative assistant
· Why you should serve as an apprenticeship with your new employer?
· The daily routine of an administrative assistant
· What to consider when arranging your workstation?
· How to order and store office supplies?
· How to plan your work?
· Dictation and transcription and the equipment used
· How to take care of your employer's office?
· The intangibles in an administrative assistant work
· The telephone manners of an administrative assistant
· How to take and transfer calls?
· How to answer a colleague's telephone?
· How to handle your boss’s calls?
· How to take messages and screen calls?
· Telephone and voice-mail etiquette
· How to arrange travel for your boss?
· How to get the trip under way?
· Hotel and transportation reservations
· How to use a web-based travel service?
· How to use a travel agency?
· How to create an itinerary?
· The before-the-trip checklist
· The anatomy of a meeting
· The types of corporate meetings
· How to schedule meetings?
· The common problems when scheduling meetings
· The meeting agendas and what they include?
· The meeting minutes and what they include?
· The importance of time management to an administrative assistant
· How to control procrastination?
· How to maintain an activity list?
· How to create action plans?
· How to keep a to-do list?
· How to keep accurate records?
· The basic filing systems
· How to organise your computer files?
· How to name your files ?
· How to store and group your files?
· What to do if you’re using more than one computer at work?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.