COURSE OVERVIEW:
Welcome to the Ensuring Compliance in NDIS Support Coordination Practice course. This program has been designed to strengthen the capability of support coordinators and NDIS providers to meet the extensive legal, ethical and operational requirements that govern Support Coordination under the National Disability Insurance Scheme (NDIS).
Compliance is a central pillar of safe, high-quality disability support. This course begins by outlining the NDIS compliance framework as it applies specifically to Support Coordination, explaining the responsibilities of coordinators and providers, and emphasising the importance of compliance in safeguarding participant rights, ensuring service quality and maintaining trust. Learners are introduced to the key regulatory bodies and oversight mechanisms that monitor Support Coordination and explore how compliant practice directly contributes to stronger participant outcomes, informed decision-making and ethical service delivery.
A strong understanding of legislative and regulatory obligations underpins every element of Support Coordination. This section examines the requirements set out in the NDIS Act 2013, the legislative instruments and NDIS Rules that apply to coordinators, and the legal obligation to provide accurate and non-misleading information to the NDIS. Learners also explore obligations linked to state and territory safeguarding legislation and understand the reporting requirements associated with changes in a participant’s circumstances.
The NDIS Practice Standards, Code of Conduct and worker-related obligations form the foundation for safe and ethical coordination. This section explains how workers and providers comply with the Code of Conduct, meet the NDIS Practice Standards, maintain valid Worker Screening Checks and complete the mandatory Worker Orientation Module. Learners also consider the role of ongoing competency development, supervision and training in maintaining safe and effective support.
Upholding participant rights, choice and control is essential to compliant Support Coordination. This section explores how coordinators support autonomy without coercion, ensure participants are fully informed of their rights, respect cultural and personal preferences and manage perceived or actual power imbalances. By embedding human rights principles into everyday practice, support coordinators help participants exercise genuine control over their supports and goals.
Clear communication, informed consent and transparent service agreements are critical compliance requirements. This section examines the processes for obtaining informed consent, developing accessible and participant-centred service agreements, and communicating roles, limitations and expectations with clarity. Learners also explore how to support participant understanding of budgets, support categories and available service options.
Privacy, confidentiality and secure information handling are vital obligations for all Support Coordination activities. This section outlines requirements under the Privacy Act 1988 and the Australian Privacy Principles, including secure storage of participant records, consent-based information sharing and maintaining confidentiality during interagency collaboration. Learners also consider data security risks associated with digital communication and record-keeping systems.
Accurate record-keeping and documentation support accountability, transparency and audit readiness. This section discusses the standards for timely and accurate progress notes, communication logs and reports, along with secure storage and retention requirements. It also highlights the importance of documentation in meeting NDIS reporting obligations, including change-of-circumstance notifications and risk indicator reporting.
Support coordinators must be able to identify and manage conflicts of interest while maintaining ethical boundaries. This section explains how to recognise actual or perceived conflicts, provide full disclosure, avoid financial or service-delivery influence, and ensure independence when offering recommendations. Learners also explore how to prevent role confusion between coordination, plan management and other service functions.
Safeguarding, incident management and mandatory reporting obligations are integral to ensuring participant safety. This section examines how to maintain a compliant incident management system, identify and report suspected abuse, neglect or exploitation, and follow NDIS Commission and state-based mandatory reporting requirements. Coordinators also explore their responsibilities in preventing restrictive practices unless authorised, monitored and reported.
Participant-centred planning is central to Support Coordination. This section covers how to support the development of goal-aligned plans, ensure supports are reasonable and necessary, monitor plan utilisation, facilitate transitions and provider changes, and coordinate mainstream and community services in a compliant and person-centred manner.
Risk management and duty-of-care responsibilities are essential in balancing participant autonomy with safety. This section outlines how to identify risks, respond to crises, ensure culturally safe practice and follow organisational escalation pathways. Learners also consider the training needs required to develop competence in safeguarding and ethical risk management.
Quality assurance, internal audits and organisational governance contribute to strong and compliant Support Coordination services. This section explains how to conduct internal reviews, participate in NDIS Commission audits, use feedback and incident data to drive improvement and comply with provider registration conditions and governance requirements.
Finally, the course explores how compliance can be embedded into everyday Support Coordination practice. This section discusses the importance of fostering a culture of accountability, maintaining reflective practice, engaging in ongoing professional development, keeping up to date with evolving NDIS requirements and promoting best-practice service delivery through continuous improvement.
By the end of this course, you will be equipped with the knowledge, frameworks and practical competencies required to ensure compliant, ethical and high-quality Support Coordination that strengthens participant outcomes and upholds the integrity of NDIS service delivery.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
Introduction to Compliance Requirements in NDIS Support Coordination
- Overview of the NDIS compliance framework for Support Coordination
- Roles and responsibilities of support coordinators and providers
- Importance of compliance in safeguarding participants and ensuring quality
- Key regulatory bodies and oversight mechanisms
- Relationship between compliance, participant outcomes, and service quality
Legislative and Regulatory Obligations in Support Coordination
- Compliance with the NDIS Act 2013 and all associated legislative instruments
- Understanding NDIS Rules relevant to Support Coordination
- Obligations to provide accurate and non-misleading information to the NDIS
- Alignment with state and territory safeguarding legislation
- Change-in-circumstances reporting requirements
NDIS Practice Standards, Code of Conduct, and Worker Requirements
- Adherence to the NDIS Code of Conduct for workers and providers
- Meeting the NDIS Practice Standards
- Ensuring all workers hold a valid NDIS Worker Screening Check
- Completion of the Worker Orientation Module
- Ensuring ongoing competency through mandatory training and professional development
Participant Rights, Choice, and Control Compliance
- Upholding participant choice and control in all decision-making
- Supporting autonomy without directing, coercing, or influencing decisions
- Ensuring participants are informed of their rights and advocacy options
- Respecting participant preferences, cultural identity, and diverse needs
- Managing perceived or actual imbalances of power in coordination activities
Informed Consent, Service Agreements, and Communication Requirements
- Ensuring informed consent for all coordination activities and communications
- Providing clear, accurate, and participant-centred service agreements
- Transparent communication about roles, limitations, and expectations
- Ensuring participants understand plan budgets, supports, and options
- Maintaining accessible communication for diverse needs and languages
Privacy, Confidentiality, and Information Handling Obligations
- Ensuring compliance with the Privacy Act 1988 and Australian Privacy Principles
- Secure maintenance of participant records and information
- Confidentiality requirements for interagency communication
- Information sharing protocols with participant consent
- Managing data security risks across digital communication and systems
Record-Keeping, Documentation, and Reporting Requirements
- Maintaining accurate and timely records of all coordination activities
- Documentation standards for progress notes, communications, and reports
- Requirements for storing, retaining, and disposing of records securely
- Following NDIS reporting obligations
- Ensuring documentation supports quality review, audits, and compliance checks
Managing Conflicts of Interest and Upholding Ethical Boundaries
- Identifying actual, potential, or perceived conflicts of interest
- Providing full disclosure to participants and taking mitigating actions
- Maintaining professional boundaries in line with ethical guidelines
- Ensuring independence of advice and avoiding financial influence
- Preventing role confusion with plan management or other service functions
Safeguarding, Incident Management, and Mandatory Reporting
- Maintaining a compliant incident management system
- Identifying, reporting, and escalating suspected abuse, neglect, or exploitation
- Following mandatory reporting requirements under the NDIS Commission
- Understanding and complying with state-based safeguarding obligations
- Avoiding restrictive practices unless authorised, monitored, and reported
Participant-Centred Planning and Goal-Aligned Coordination
- Supporting the development of participant-centred plans aligned with goals
- Ensuring supports are reasonable, necessary, and linked to NDIS outcomes
- Monitoring plan utilisation and preventing overspend or underspend
- Facilitating coordination with mainstream and community services
- Ensuring service transitions, provider changes, and plan reassessments comply with requirements
Risk Management, Duty of Care, and Crisis Support Obligations
- Upholding duty of care while promoting independence and autonomy
- Identifying and managing risks to participants, workers, and services
- Crisis response and escalation pathways aligned with organisational procedures
- Ensuring cultural safety and inclusive practice during risk management
- Worker training and competence in risk identification and safeguarding practices
Quality Assurance, Audits, and Organisational Compliance Processes
- Undertaking regular internal audits of Support Coordination activities
- Participating in NDIS Commission audits and meeting audit evidence requirements
- Using feedback, complaints, and incident data to improve service quality
- Ensuring continuous compliance with provider registration conditions
- Maintaining transparent governance processes to support compliant practice
Embedding Compliance into Everyday Support Coordination Practice
- Integrating compliance principles into day-to-day coordination tasks
- Maintaining a culture of accountability, transparency, and safety
- Encouraging reflective practice and professional development
- Ensuring ongoing alignment with changing NDIS rules and legislation
- Promoting best-practice service delivery through continuous improvement
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.