COURSE OVERVIEW:
Congratulations on joining the ranks of management. Your hard work has paid off, and now you have responsibility for supervising the work of others to help your organisation achieve its goals. While your expertise and success in your work has likely contributed to your promotion to manager, you’re probably aware that this new position requires a different set of skills—skills that require effective interaction with other people at work. These people include those you supervise, your peers, and the managers you report to.
Becoming a new manager can be both exciting and intimidating. It’s not like you’re inexperienced, but your knowledge of management has likely been academic, abstract or gathered as a team member. And as a new manager, you’re no longer observing, but doing, and being judged on those actions.
Also, becoming a manager is one of the most stressful and challenging transitions in any career. But when you become a manager, everything about your job needs to change, your skill-set, the nature of your work relationships, your understanding of what "work" is, and how you see yourself and your organisation. You have to operate from a brand new script, one that's about "we" ensuring collective success.
In this course you’ll find many strategies to help you succeed as a new manager. The first part explains how to give feedback to your employees to help them improve their performance and keep up the motivation, how to give great instructions to get the results you’re looking for, how to build alliances, and how to listen to others.
The second part discusses how to run meetings that employees know will help them successfully work together, how to think strategically as well as tactically and how to build alliances and impress your boss. And while you may understand the theory of these things, it’s actually doing them that is the issue.
The aim of this course is to give you practical methods for meeting the challenges of managing your employees and making the organisation happy it has you doing this work.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The ways to succeed as the new manager
- The importance of giving feedback
- How to use the three-step method to deliver feedback that sinks in?
- The techniques to make bad news more palatable?
- The importance of delegation
- How to delegate well?
- Why you should pick the brains of departing staff and workers?
- How to squeeze the most knowledge from departing staff or workers through exit interviews?
- The importance of reviewing performance regularly
- How to capitalise on performance reviews?
- How to march confidently toward a decision?
- The importance of “praise motivation”
- How to master “praise motivation”?
- The importance of planning your meetings
- How to make meetings more effective?
- The importance of active listening?
- How to sharpen your listening skills?
- The importance of thinking strategically
- How to graduate to a higher level of strategic thinking?
- The importance of building alliances
- How to gain allies at work?
- The importance of getting feedback
- How to fish for feedback?
- How to give great instructions?
- How to get best results when you give instructions?
- The importance of speaking with power
- Ways to speak with power?
- The importance of winning over cynics at work
- How to tame cynics?
- The importance of preparing for change
- How to lay the groundwork for change?
- The important of muzzling your mouth
- How to tap the power of silence?
- The importance of lifting poor and mediocre performers
- How to propel poor and mediocre workers to greatness?
- How to enhance your public speaking?
- The importance of criticising without criticism
- How to give constructive criticism?
- How to squeeze the most out of every workday and combat procrastination?
- How to impress your boss?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.