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Mastering Emotional Intelligence at Work

Mastering Emotional Intelligence at Work

Regular price
$40.00
Sale price
$20.00

COURSE OVERVIEW:

Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also help you to connect with your feelings, turn intention into action, and make informed decisions about what matters most to you.

In recent decades, the definition of leadership has been changing, and an emphasis on emotional intelligence has emerged. Emotional intelligence, or EQ, has become recognised for its correlation to success in work and personal life, to motivation and to overall well-being. In business, high-EQ people have become desirable to employers due to the various advantages they enjoy.

Your work life and career can be hugely affected by your EQ. Workplaces, in the main, are relational environments. They are typically a melting pot of different personalities, skills, strengths, and emotions. In amongst this is the purpose of the business.

EQ is intricately melded into each and every decision and action within the workplace. It’s there in the basic instruction to your team, just as much as it’s present in mass organisational change. Those with higher EQ typically successfully navigate the workplace more effectively. EQ enables an individual to build and drive successful teams and to be agile and responsive as needed. They, therefore, are successful.

Similarly, a lower level of EQ can be detrimental to the workplace. At its worst, it can be seen in bullying, harassment, and demotivated staff. It can present as insensitivity, arrogance, or even aggression and volatility. Whereas a high EQ will facilitate flexibility, low EQ will typically present as inflexibility and rigidity – a dangerous tack for any business.

Emotional Intelligence, and our ability to draw on it as a reserve helps us in so many ways: from assisting in looking after our physical and mental health and well-being, through to our ability to inspire and lead. It’s there in our ability to manage effective relationships and our armour and shield when it comes to conflict resolution. It is, in so many ways, the driver of success.

This course explains the amazing concept that is called 'Emotional Intelligence' and why understanding emotions is important and how you can achieve this to succeed in your personal life, improve business performance, maintain healthy relationships and be your best at the workplace.

The first part of this course begins by explaining the importance of emotions and the different types of EI Models. Then discusses the importance of EI, how it can impact your life and what benefits you can achieve by practicing it. Also, discusses an important driving force for EI called “temperament” and the implications it has for EI. Finally, explains why EI needs to be a part of our workplaces and what happens in a non-EI environment.

The second part starts by examining Daniel Goleman's EI model. Then provides some practical and actionable tips on how to develop and improve EI in the workplace. Then deals with ‘empathy’ an eminent skill of an emotionally intelligent person. Finally, explores social EQ and how you can use EI to improve your social relations.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • The elements of emotional intelligence
  • Emotional Intelligence Vs Intelligence Quotient
  • Why does emotional intelligence matter?
  • Why is emotional intelligence important in the workplace?
  • What exactly is emotional intelligence?
  • Emotional Intelligence Vs Social Intelligence
  • The EI Ability Model
  • The EI Trait Model
  • The EI Mixed model
  • How temperament is the driving force for EI?
  • The neuroscience backing temperament
  • The four categories of temperamental traits
  • The practical implications of EI
  • The importance of EI in the workplace
  • What happens in a non-EI environment?
  • Daniel Goleman's EI model
  • What EI can help achieve in the workplace?
  • Why EI needs to be a part of our workplaces?
  • EI and the modern work environment
  • EI and teamwork, empathy, productivity and office politics
  • EI and the overall work environment
  • How to learn emotional intelligence?
  • How to develop EI skills?
  • How to increase your emotional self-awareness in the workplace?
  • How to enhance self-management of emotions in the workplace?
  • How to practice empathy?
  • How to be an artful critique?
  • How to practice humility?
  • How to boost motivation in order to achieve exceptional results in your professional life?
  • How to work on your social skills so you can excel in the workplace?
  • Body language and emotional intelligence
  • Emotional intelligence in teams
  • How to deal with emotions of individual members?
  • How to deal with the emotions of the group?
  • How to deal with emotions of outside groups?
  • EI and brand equity
  • EI and customer relationship management
  • The difference between empathy and sympathy
  • How to be more empathetic?
  • How ‘socially intelligent’ are you?
  • The key elements of social intelligence
  • How to be an effective listener?
  • Why have strong ‘Impression Management Skills’?
  • How to be more socially intelligent?
  • How to work on your own EI?
  • Why polish your communication skills?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.