COURSE OVERVIEW:
Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organisation. Those who violate business etiquette are considered offensive. The penalty for such behaviour frequently lies in the disapproval of other organisation members.
Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.
Proper etiquette sets a tone for clients and customers that the business has a productive and successful environment, and the impression created when everyone displays professional manners helps the company's profitability.
This course consists of four sections.
Section 1 shows you how to handle initial contact. If you’ve ever wondered how to manage greetings and introductions, what to do when a name escapes you, or when to pass along a business card, you’ll want to take a look at the advice here.
Section 2 gives you all the advice you need on attire issues in the workplace: What exactly is “business casual”? What do you do if your company hasn’t set down clear guidelines about what’s acceptable attire and what isn’t? How should you handle subordinates whose dress is clearly unprofessional?
Lapses in business etiquette over the phone are usually among the most dangerous (and neglected) enemies of any organisation’s bottom line. Section 3 shows you ways to use this common business communication tool to your best advantage.
In section 4 you’ll learn how to make the most of meetings and how to clear all the common hurdles—without ruffling the feathers of subordinates, peers, or supervisors.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What is business etiquette?
- The importance of business etiquette
- How to make a super first impression with colleagues and business associates?
- How to make it easy for others to start a conversation with you?
- How to know whom to introduce first?
- The value of a good handshake
- How to offer a good handshake that also maintains a proper distance?
- How to manage the unconventional handshake?
- How to turn a social gaffe into a positive experience?
- Why you should not say “I’m sorry” automatically?
- How to handle name lapses gracefully?
- Why you should use the last name unless invited to do otherwise?
- How to negotiate business card exchanges flawlessly?
- How to handle attire problems in the workplace?
- How to know when to dress up or dress down?
- How to know when it’s time for your organisation to adopt a new dress policy?
- Why avoid over accessorising?
- As an employer, why you should clarify “business casual attire”?
- Why refer to “Organisational procedures” to solve attire problems among subordinates?
- How to make sure your business casual dress says that you mean business?
- How to make the right phone impression?
- Why ask before putting someone on speakerphone?
- How to observe proper conference call etiquette?
- How to avoid the most common telephone faux pas?
- Why set limits to personal calls at your home office?
- How to personalise your voice mail?
- How to leave a phone message that is specific and ensures a timely response?
- Why you should never arrive too early for a meeting?
- What to do when you’re going to be late for a meeting?
- What to say when colleagues go off on tangents during a meeting?
- How to handle attacks during a meeting with grace?
- Why you should stop stepping on other people’s sentences?
- How to navigate marathon meetings with caution?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.