COURSE OVERVIEW:

Welcome to the Business Communication Essentials course. This program will equip you with the skills and knowledge to communicate clearly, confidently, and professionally in a wide range of workplace situations. Throughout this course, you will learn how to build trust, manage difficult interactions, adapt your style to different people, and use everyday conversations, meetings, presentations, and emails to support stronger relationships and better business outcomes.

The course begins by exploring why effective business communication is so important and why communication requires care and deliberate planning rather than relying on habit. You will examine how to connect with people in ways that build rapport, and consider the factors that make strong interpersonal skills a core job requirement for any manager or professional. You will look at why building trust through consistency is essential, how to manage perceptions and understand people’s frames of reference, and why you must choose words with care before communicating so that your message supports rather than undermines your intent.

You then focus on the behavioural and vocal aspects of communication that shape how your message is received. You will review practical guidelines for using verbal cues, learn how to improve your vocal cues, and practise varying rate, pitch, volume, and tone appropriately to hold attention and signal meaning. You will explore how to work with different communication styles and thought patterns, why you should avoid reacting to extreme behaviours, and how to recognise concrete and conceptual patterns in the way people think and speak. You will also examine key points about communication profiles and learn how to deal more effectively with “movers and shakers”, narrators, caregivers, and mapmakers so that you can better connect with your employees, communicate to express rather than impress, and ask and listen in ways that encourage open, two-way dialogue.

Attention then turns to giving direction, feedback, and support in everyday management situations. You will learn why you should plan how you communicate instructions, how to give instructions effectively, and how to provide corrective feedback that is clear and constructive. You will explore what to do if an employee reacts negatively to corrective feedback, how to deal with disturbances in the workplace, and how to respond appropriately when people cry or express strong emotion. You will consider why it is important to tackle counterproductive communication, how to manage aggressive communicators and handle people’s outbursts, and how to help passive communicators speak up. You will also develop skills to manage and resolve conflicts, address counterproductive conflicts early, and understand why being a consistent role model for your employees is central to positive communication culture.

The course then examines how to use structured workplace forums and tasks—such as meetings, delegation, and presentations—to reinforce effective communication. You will learn how to prepare for meetings so they have a clear purpose and structure, how to communicate when you delegate so expectations are understood, and how to run meetings in ways that encourage participation and maintain focus. You will explore what it means to exhibit model behaviour in group settings, how to prepare to present, and why practice before presenting is essential. You will also learn how to deal with nervousness, how to hide your anxiety while remaining authentic, how to answer questions in the right way to build credibility, and how to use email effectively so that your written messages are clear, respectful, and fit for purpose.

By the end of this course, you will be able to explain why communication requires planning and care, adapt your words, tone, and style to different people and situations, and handle feedback, emotion, and conflict with greater confidence. You will know how to tailor your approach to different communication profiles, give clear instructions and constructive feedback, and use meetings, delegation, presentations, and email to support clarity and trust rather than confusion and tension. Most importantly, you will be equipped with practical techniques to build more positive day-to-day interactions and stronger, more productive workplace relationships.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The importance of effective business communication

·       Why communication requires care?

·       How to connect with people?

·       The important factors that make strong interpersonal skills a job requirement for any manager

·       Why build trust through consistency?

·       How to manage perceptions?

·       How to understand peoples frame of reference?

·       Why choose words with care before communicating?

·       The guidelines for using verbal cues

·       How to improve your vocal cues?

·       How to vary your rate, pitch, volume, and tone appropriately?

·       How to work with communication styles and thought patterns?

·       Why not react to extreme behaviours?

·       How to recognise concrete and conceptual patterns?

·       The important points about communication profiles

·       How to deal with movers and shakers?

·       How to deal with narrators?

·       How to deal with caregivers?

·       How to deal with mapmakers?

·       How to better connect with your employees?

·       Why communicate to express, not impress?

·       How to ask and listen effectively?

·       Why plan to communicate instructions?

·       How to give instructions effectively?

·       How to give corrective feedback?

·       What to do if an employee reacts negatively to corrective feedback?

·       How to deal with disturbances?

·       How to deal with people crying?

·       Why deal with counterproductive communication?

·       How to manage aggressive communicators?

·       How to handle peoples’ outbursts?

·       How to help passive communicators?

·       How to manage and resolve conflicts?

·       How to deal with counterproductive conflicts?

·       Why be a model for your employees?

·       How to prepare for meetings?

·       How to communicate when you delegate?

·       How to run meetings right?

·       How to exhibit model behaviour?

·       How to prepare to present?

·       The importance of practice before presenting?

·       How to deal with nervousness?

·       How to hide your anxiety?

·       How to answer questions the right way?

·       How to use e-mail effectively?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.