FAQs
Please browse through our list of frequently asked questions to find answers to common enquiries. If your question is not addressed here or on our website, we encourage you to get in touch with us via Email or our Contact Us page. We're always here to help.
Short Answer: No, AA4PD is not an RTO but we provide industry-based professional training to trainers, assessors and RTO staff.
Detailed Answer: RTOs (Registered Training Organisations) deliver nationally recognised qualifications such as Certificates, Diplomas, Advanced Diplomas, etc. These courses are usually taught by VET trainers, focus on long-term study. Such qualifications often cost THOUSANDS of dollars and are recorded on the USI (Unique Student Identifier) register. RTOs rarely offer short professional development (PD) courses.
At AA4PD, we have a large team of industry specialists and focus on developing affordable short online professional development (PD) courses for learners across a wide range of industries.
We also provide specialised support services to RTOs such as assessment validation, internal audits, add to scope, and initial registration, in addition to training and assessment resources through our sister company, AssessRight Solutions.
There is no such thing as regulator-approved professional development courses. These regulators do not approve, endorse, or reject any courses from any training provider in Australia.
Professionals working in the NDIS, Aged Care, and Vocational Education and Training sectors are instead expected to undertake professional development activities that supports their regulatory and compliance obligations.
That's why we make sure that these type of courses:
* Aligns with the requirements, standards, and expectations of the relevant regulatory framework (NDIS Practice Standards, Aged Care Quality Standards, Standards for RTOs)
* Supports the personโs role, responsibilities, and skill development
* Provides evidence of completion, such as a Certificate of Completion, suitable for audits, reviews, and compliance checks
Our courses are developed to align with these sector requirements and to support practitioners and organisations in meeting their ongoing/continuing professional development, compliance, and audit-readiness obligations. Participants may confidently use our Certificates of Completion as recognised evidence of their professional development activities.
No. To avoid placing unnecessary financial burden on our customers, AA4PD does not offer annual or monthly subscriptions, memberships, automatic renewals, or ongoing payments.
All courses are purchased as a one-off payment, with no recurring fees or commitments.
No. AA4PD does not lock courses into fixed bundles. Instead, we offer Value Bundle deals that allow you to mix and match courses from across our catalogue.
With Value Bundles, you can enrol yourself or your team in multiple courses, pay once upfront at a discounted rate, and complete your training at any time within 12 months. This provides flexibility without forcing you into predefined bundles.
Please note that Value Bundles are temporarily unavailable during sale promotions.
Yes, we accommodate payment via invoice, for both individuals and organisations. Please contact โAbbyโ at info@aa4pd.com.au with the details of the course(s) you wish to enrol yourself and/or your team in. We will prepare and send an invoice for your order. Once payment is received, we will enrol you and/or your team in the selected course(s), and will have immediate access to the course materials.
AA4PD issues two types of certificates, depending on how the type of training completed.
The first is an industry-recognised Certificate of Completion, which is issued to individuals or team members who successfully complete any course, including courses undertaken through AA4PD Team Training.
The second is a highly regarded Certificate of Achievement, which is awarded to workplace trainers who conduct face-to-face training sessions using AA4PD course resources. This certificate recognises the trainerโs role in delivering structured workplace learning using approved materials. For more information about the Certificate of Achievement CLICK HERE.
Yes, of course you can. Please note that we provide detailed and transparent information about all our courses directly on our website. In addition, each course page includes comprehensive information designed to give you everything you need to make an informed decision before enrolment. We strongly encourage reviewing the information available on our website first, as the answers to all commonly asked questions are already provided there, allowing you to find the information you need immediately without waiting for a response.
At AA4PD, we pride ourselves on being the only short course training provider in Australia to offer this level of detailed course information upfront, enabling you to enrol with clarity and confidence.
In the rare event that your question is not covered on our website, please contact us, and we will respond as soon as possible.
Yes, you can purchase as many courses as you need! At AA4PD each enrolment is Valid for 12 Months. You can complete any course within hours, days or months. In addition, after the 12 months, you will have unlimited access to your courses.
To purchase courses for your team or staff, please refer to our straightforward Team Enrolment-to-Certification Process by following the simple instructions provided HERE.
Yes. We encourage all customers to request courses that are not currently available in our catalogue.
If there is a course you require, please email us at info@aa4pd.com.au with the subject area. Where the request aligns with our professional development offerings, we will commence development and notify you once the course is published on our website.
You can download your Payment Receipt from the automated Order Confirmation Email, that you will immediately receive after purchase.
We provide detailed information on what is included in each course. On every course description page there are two important headings: "Course Overview" and "Learning Outcomes". They provide comprehensive information about the topics covered in each course.
When you complete any of our courses, you will receive a secured digital PDF Certificate, which you can share with your employers, potential employers and auditors. Certificates of Completion/Achievement help demonstrate your accomplishments.
In case you lost or can't find your AA4PD certificates, please contact us at info@aa4pd.com.au. We will promptly re-issue your certificates for free.
Our courses may be tax deductible. You may be able to claim tax deduction for self-education expenses if work related (ATO conditions apply).
AA4PD courses are mobile-friendly. This means you can use your computer in addition to any mobile device; phone, tab, etc. to enrol and complete your courses.
You must have access to a computer or any mobile device with an internet connection, Adobe Acrobat Reader (free PDF Viewer) installed, and a valid email address, to start and complete any course.
In general, we do not offer refunds for change-of-mind purchases, particularly once course materials have been accessed. We only offer refunds if we fail to provide the service as required.
Please contact us as soon as possible. If the course materials have not been accessed, we may be able to offer a replacement course.
Please contact us immediately. We will investigate promptly and correct the issue, which may include issuing a refund or a replacement course.
After purchase, please email us immediately at info@aa4pd.com.au and provide the purchaserโs full name and email address, or order number so we can verify your enrolment.
Once verified, we will update our system accordingly to ensure the certificate(s) are issued in your name.
After course purchase, please email us immediately at info@aa4pd.com.au and provide the full name and email address of the person undertaking the course. We will update our system accordingly to ensure the certificate(s) are issued in the correct name.