COURSE OVERVIEW:

Work-related stress is a major challenge facing organisations. While there are numerous courses and books focusing on work stress, few consider the vital role managers take in preventing, managing and reducing stress at work.

Work-related stress is a growing problem around the world that affects not only the health and well-being of employees, but also the productivity of organisations. Work-related stress arises where work demands of various types and combinations exceed the person’s capacity and capability to cope. Work-related stress is the second most common compensated illness/injury in Australia, after musculoskeletal disorders.

Stress occurs when you perceive that demands placed on you — such as work, family or relationships — exceed your ability to cope. Some stress can be beneficial at times, producing a boost that provides the drive and energy to help people get through situations like exams or work deadlines. However, an extreme amount of stress can have health consequences, affecting the immune, cardiovascular and neuroendocrine and central nervous systems, and take a severe emotional toll.

Untreated chronic stress can result in serious health conditions including anxiety, insomnia, muscle pain, high blood pressure and a weakened immune system. Research shows that stress can contribute to the development of major illnesses, such as heart disease, depression and obesity. But by finding positive, healthy ways to manage stress as it occurs, many of these negative health consequences can be reduced.

This course aims to be a resource to support managers in the challenging task of managing stress in others. Moreover, our approach focuses on Positive Manager Behaviour and through this we aim to enhance the portfolio of behaviours managers can use to manage work-related stress and develop a positive team and working environment.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is stress?
• What stress is not?
• The common misperceptions relating to stress
• The common causes of stress
• Work-related stress and the manager’s role
• The manager as the causes of stress
• The task- and relationship-focused behaviour leadership theory
• The transactional and transformational leadership behaviour
• The leader-member exchange (LMX) theory
• How managers influence the impact of the work environment?
• How to identify, monitor and work to reduce work-related stress?
• How to support the design and implementation of stress management solutions?
• Why managing stress is important?
• The costs of work-related stress to the individual
• The costs of work-related stress to the organisation
• How to calculate the cost of stress to your business?
• The cost of stress-related absence
• The cost of stress-related presenteeism
• The cost of stress-related turnover
• The cost of stress-related accidents and injury
• What should you do to monitor these costs of work-related stress?
• How to manage work-related stress?
• How to prevent work-related stress in your organisation?
• The key elements for a preventative approach to work stress
• The methods used for identifying sources of stress
• Work-related stress management through training and development
• Stress management through technical skills training
• The stress management skills training
• The most common types of stress management training?
• How to provide support?
• The organisational intervention level
• The manager intervention level
• The team intervention level
• The individual intervention level
• What should your organisation be doing to prevent work-related stress?
• The importance of creating a stress policy
• The benefits of providing training and development for employees
• The importance of providing training and development for managers
• Support services for stress prevention
• Dealing with people returning to work and rehabilitation from work-related stress
• Identifying stressors through a risk assessment
• The importance of the managers’ role in stress management and where does they fit in?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.