COURSE OVERVIEW:
Knowledge of non-verbal communication in business plays two roles. Managers use non-verbal communication to effectively lead other employees and team members. And team members in the business, whether they realise it or not, use nonverbal cues to communicate information to individuals outside the business, whether they’re clients, competitors or colleagues in a complementary industry.
In business, non-verbal communication can affirm or belie the words actually being spoken. Communication can be hindered when nonverbal cues seem to contradict what’s being said. When verbal and non-verbal communication messages act in concert, information is communicated more effectively.
Nonverbal communication in business occurs on a daily basis. Cooperating people tend to sit side by side, while competitors will frequently face one another. Crossed legs or folded arms during a business meeting may signify relaxation or resistance to the ideas being presented. Eye contact with a speaker during a business meeting communicates interest, and a manager in a company may maintain eye contact longer than a subordinate employee does.
Non-verbal communication can increase the opportunity to interact with colleagues, competitors, clients and potential clients through avenues outside of explicit word choice. Posture, vocal tone and eye contact can deliver subtle messages that reinforce what’s being said to convey consistency and trustworthiness.
In this course we investigate the non-verbal communication vistas that includes facial expressions, gestures, posture, gaze and eye contact, the use of interpersonal space, dress and physical appearance. These are in essence the contours of the interpersonal dimensions of the organisational communication landscape. The business person who understands them has a deeper insight into the entire interactive terrain.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What is non-verbal communication (NVC)?
- The importance of NVC
- NVC in management
- The functions of NVC
- How NVC replaces verbal communication?
- How NVC complements the spoken word?
- How NVC could contradict the spoken word?
- How lying can manifest itself in different ways?
- The expression of emotions and interpersonal attitudes
- How to negotiate relationships?
- How to regulate conversations?
- How to contextualise interaction?
- The forms of NVC
- The factors shaping interpersonal distance
- The relationship between seating arrangements and interaction
- The relationship between facial expressions and emotional states
- How gaze and eye contact play several important roles in face-to-face interaction?
- The relationship between eye direction and thinking states
- The five main types of gesture
- How office designs communicate power?
- How certain office props influence impressions formed of the overall organisational climate?
- How dress suitability depends upon the type of profession and the corresponding image cultivated?
- The dress rules in business
- Does body language make a positive impression?
- Is body language 93% of communication?
- Do liars make eye contact?
- Does the “Superman” or “Wonder Woman” pose change blood chemistry?
- Does crossed arms always means resistance?
- Is eye direction correlated with lying?
- Can you can tell what someone is thinking by analysing their body language?
- Is body language an effective tool for disguising your true feelings?
- Is talking with your hands considered unprofessional?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.