COURSE OVERVIEW:

Communication is inherent to the conduct of business and businesses. Whether you want to prompt a specific action, instigate discussion or idea generation, change attitudes or go through specific communications processes such as appraisal, say, it all starts with communication – and good communication can ensure or enhance all these processes.

We all communicate, much of the time, and the workplace is no exception. Often, all goes well. Often, we hardly think about it. Indeed, how difficult is it to ask for a salary increase, make a presentation to the board or write a report that will actually be read and influence a decision towards the one you want made?

Well, the answer may be not only that such things can be difficult, but also that when they are poorly executed problems are not far behind. In most workplaces you do not have to eavesdrop for long to hear the immediate results of poor communication: ‘But I thought you said …’ ‘You should have said …’ ‘What!?’

Similarly, failing to get your point across at a meeting or making a lacklustre presentation can change the course of subsequent events – to your detriment.

There are difficulties: for instance, those making a poor presentation often cite lack of time to prepare as an excuse. More often than some recognisable fault destroying or diluting the effectiveness of communications, it is lack of any thought that jeopardises it. It is assumed all will be well and no great thought or preparation occurs. This is dangerous, because the fact is that communication is often not easy; indeed, a host of factors combine to make it more difficult.

This course provides detailed information to participants seeking a better understanding of the nature, scope and purpose of communication, what makes for effective business communication and the perquisites for communication success.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The nature of communication

·       The special ingredient of communication

·       The management dimension of communication

·       The scope of communication

·       The purpose of communication

·       The negative effects of poor communication

·       The tasks within an organisation that could be affected by communications failure

·       The positive impacts of good communication

·       The importance of clear and unambiguous communication

·       The bonus of the message plus method 

·       The three elements that communication involves; the message, the delivery method used and the messenger

·       How to seek excellence in business communication?

·       The power of positive image

·       What makes for effective communication?

·       The rules of effective business communication

·       The difficulties of making communication effective

·       The inherent problems of communication

·       How to ensure people hear/listen (or read) your message?

·       How to ensure accurate understanding occurs?

·       How to prompt action?

·       How to stimulate feedback?

·       The aids to effective communication

·       The ‘What about me?’ factor

·       The ‘That’s logical’ factor      

·       The ‘I can relate to that’ factor       

·       The ‘Again and again’ factor

·       How to position your communication?     

·       Why staff members do not appreciate an unrelieved catalogue that focuses predominantly on your side of things?

·       How to project the right impression?

·       How to amplify communications?  

·       Why you need to consider and use three distinctly different kinds of questions?

·       The prerequisites for communication success

·       What you need to do while listening?

·       How to set your communication objectives using the SMART method?

·       The six stages for better presentations

·       How preparation is a vital part of communicating?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.