COURSE OVERVIEW:
Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. Operations management is primarily concerned with planning, organising and supervising in the contexts of production, manufacturing or the provision of services.
It is concerned with managing an entire production system which is the process that converts inputs (in the forms of raw materials, labour, and energy) into outputs (in the form of goods and/or services), or delivers a product or services. Operations produce products, manage quality and creates service. Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an organisation along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day production of goods and services.
In managing manufacturing or service operations several types of decisions are made including operations strategy, product design, process design, quality management, capacity, facilities planning, production planning and inventory control. Each of these requires an ability to analyse the current situation and find better solutions to improve the effectiveness and efficiency of manufacturing or service operations.
The first part of this course will provide you with detailed information concerning operations management, manufacturing and service operations, operations strategy, product design and process selection and total quality management.
The second part covers statistical quality control, supply chain management, JIT and Lean systems, capacity planning, facility location and layout, work systems design and inventory management.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What is operations management?
- Manufacturing and service operations
- The systems view of operations management
- The process view of organisations
- What is operations strategy?
- The role of operations in strategy development
- Operations competitive priorities
- Product design and process selection
- The methods for improving product design
- What does design for manufacture (DFM) mean?
- Concurrent engineering in operation management
- Process selection in operation management
- What is total quality management?
- What are quality systems?
- Statistical quality control
- Supply chain management and distribution
- Warehousing in operation management
- Continuous improvement in operation management
- JIT pull systems
- Capacity planning in operation management
- Chase demand in operation management
- What is demand management?
- Facility location decisions
- Facility layout and design decisions
- Decisions in designing product layouts - line balancing
- Work systems design decisions
- Implementation of work design approaches
- Methods analysis decisions
- Project management decisions and activities
- Feasibility analysis, plan and control
- Network analysis decisions
- How to identify project activities?
- How to estimate project activity durations?
- How to identify activity relationships?
- How to draw the network diagram?
- How to identify schedule constraints using Gantt charts?
- Project crashing
- Inventory management decisions
- The dependent demand and independent demand
- The types of inventory
- The Economic Order Quantity (EOQ) Model
- The Re-Order Point (ROP) Model
- Safety stock and service level
- The ABC Inventory Classification System
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.