COURSE OVERVIEW:
At the heart of Lean is a focus on the customer and a spirit of continuous improvement. A lean organisation understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.
To accomplish this, lean thinking changes the focus of management from optimising separate technologies, assets, and vertical departments to optimising the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers.
Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires with high variety, high quality, low cost, and with very fast throughput times. Also, information management becomes much simpler and more accurate.
No matter where you work, having the right tools for the job is important. To maximise your performance and results, you should get the right “tools” for the Lean transformation.
In the first part of this course we define value precisely, in terms of the customer and the end consumer. You figure out how the customer defines value. You discover how to analyse your business today and create a vision of the future. You also find out how to eliminate waste through continuous improvement or Kaizen.
The second part discusses the many tools used to understand the value stream and customer needs and wants. You develop the Lean lifestyle for your business with tools that facilitate customer understanding value. Also, we explain the tools in the Lean toolbox and how best to apply them on your Lean journey.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- How to see value through the eyes of the customer?
- what is value?
- When to add value or not to add value?
- The definition of value-added
- The definition of non-value-added
- When non-value-added seems like value-added
- How the customer defines value?
- How to uncover the elusive customer?
- How to consider customer value?
- Customer satisfaction
- How to break down customer requirements?
- Customer and value-stream tools
- How to commune with the customer?
- How to capture the voice of the customer?
- The importance of customer satisfaction
- How to size up the competition?
- The benchmarking steps
- How to work with the value stream ?
- How to quantify the value stream?
- How to investigate your value stream?
- The 5 Ws and 1 H model
- How to make and use spaghetti diagrams?
- How to use qualitative tools?
- Relations diagrams and how to create them?
- The affinity diagrams
- The tree diagrams
- The matrix diagrams
- The matrix data analysis charts
- The process decision program charts
- The activity networks or arrow diagrams
- Working with software tools
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.