COURSE OVERVIEW:

Welcome to the Ensuring Compliance in Hospitality Management Operations course. This program has been designed to strengthen your capability to meet the broad and complex compliance obligations that govern restaurants, cafés, hotels, bars, clubs and function venues across Australia.

Compliance is central to delivering safe, high-quality and reputable hospitality services. This course begins by outlining the regulatory environment that applies to hospitality operations, emphasising the importance of compliance in protecting customer safety, enhancing service quality and safeguarding business reputation. Learners explore the responsibilities of managers, supervisors and frontline staff, examine the functions of key regulators and licensing bodies and consider how compliance supports customer experience, risk management and organisational success.

A strong understanding of employment and industrial relations requirements is essential for lawful and ethical hospitality management. This section examines compliance with the Fair Work Act 2009 and relevant hospitality industry awards, including penalty rates, overtime, entitlements and compliant payroll practices. Learners explore recruitment, onboarding, right-to-work verification, anti-discrimination obligations and safe, fair rostering systems that support staff wellbeing and legal compliance.

Workplace Health and Safety (WHS/OHS) requirements play a central role in hospitality environments due to the physical demands and varied risks of kitchens, bars, dining rooms and outdoor areas. This section outlines WHS training requirements, fatigue-management principles, safe chemical storage practices, hazard-control systems and the importance of regular WHS inspections to prevent incidents and protect workers and patrons.

Liquor licensing, RSA obligations and responsible venue management are critical compliance areas for venues that serve alcohol. This section explores licensing requirements, mandatory RSA training, rules regarding minors and intoxicated patrons, venue security and crowd-control obligations, capacity limits and the maintenance of compliant incident registers.

Gaming and RCG compliance apply to venues operating gaming machines or gambling services. This section examines legislative requirements, Responsible Conduct of Gambling (RCG) training, gaming-related reporting and harm-minimisation obligations. Learners explore fraud-prevention controls, secure cash-handling practices and expectations during audits or regulator inspections.

Food safety compliance is essential to protecting public health. This section outlines the FSANZ Food Safety Code, state food safety legislation, obligations relating to Food Safety Supervisors, food safety programs, temperature monitoring, hygiene, contamination prevention and allergen-management requirements. Learners also examine how compliant communication of allergens and menu information supports customer safety.

Safe and compliant facilities and equipment management underpin reliable hospitality operations. This section addresses maintenance obligations for kitchens, bars and dining areas; waste management, recycling and pest control requirements; environmental health standards; noise restrictions; and safe storage of stock, chemicals and consumables.

Customer protection and fair-trading obligations support transparent and trustworthy operations. This section explores compliance with Australian Consumer Law (ACL), including refunds, guarantees and non-misleading marketing practices. Learners examine customer-complaint processes, accurate pricing and allergen disclosure responsibilities and requirements for music licensing and public-performance rights.

Financial, taxation and business administration compliance ensure reliable, transparent and sustainable operations. This section covers GST, PAYG, payroll tax and other business tax obligations; financial reporting and administration; secure point-of-sale and banking processes; insurance requirements; and ethical procurement and supply-chain management.

Effective emergency management and venue safety procedures protect staff and patrons during routine operations and large-scale events. This section examines evacuation planning, emergency response training, fire safety systems, venue security arrangements, event-management procedures and contractor-safety obligations for cleaning, maintenance and security providers.

Governance, policy development and organisational accountability support long-term compliance. This section outlines the implementation of operational policies and procedures, training and incident record-keeping requirements, accessibility compliance for patrons with disabilities, internal audit processes and the importance of clear communication channels between teams.

Finally, the course highlights the role of continuous improvement and quality enhancement in hospitality compliance. This section explores self-assessment processes, incident and complaint review mechanisms, policy and training updates in response to regulatory change and strategies for building a strong culture of safety, service excellence and ethical behaviour. Learners also examine how ongoing improvement contributes to customer satisfaction, business resilience and long-term success.

By the end of this course, you will be equipped with the knowledge, frameworks and practical understanding required to ensure safe, lawful and high-quality hospitality operations that protect customers, support workers and uphold the reputation and sustainability of hospitality organisations across Australia.

Each section is complemented with examples to illustrate the concepts and techniques discussed.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

Introduction to Compliance Requirements in Hospitality Management

• Overview of the regulatory environment governing hospitality operations
• Importance of compliance for safety, service quality, and business reputation
• Roles and responsibilities of managers, supervisors, and frontline staff
• Key regulators and licensing bodies relevant to hospitality venues
• Relationship between compliance, customer experience, and risk management

Employment, Industrial Relations, and Workforce Compliance

• Compliance with the Fair Work Act 2009 and hospitality industry awards
• Ensuring correct payroll processes, penalty rates, overtime, and entitlements
• Complying with recruitment, onboarding, induction, and right-to-work verification
• Meeting anti-discrimination and equal employment opportunity obligations
• Implementing fair, safe, and compliant staff rostering practices

Workplace Health and Safety Requirements in Hospitality Venues

• Ensuring WHS/OHS compliance specific to kitchens, bars, and dining areas
• Mandatory training for staff
• Implementing fatigue management, breaks, and shift safety requirements
• Maintaining safe chemical storage, cleaning procedures, and hazard controls
• Conducting regular WHS inspections and addressing identified risks

Liquor Licensing, RSA Obligations, and Responsible Venue Management

• Licensing compliance requirements for serving and managing alcohol
• Completing mandatory Responsible Service of Alcohol (RSA) training
• Managing restrictions on intoxication, minors, and responsible service
• Ensuring compliant venue security, crowd control, and patron safety
• Managing venue capacity limits and incident registers

Gaming, RCG, and Venue Compliance

• Meeting gaming machine legislation and operational requirements
• Ensuring Responsible Conduct of Gambling (RCG) training for relevant staff
• Maintaining compliant gaming reporting, signage, and harm-minimisation practices
• Ensuring safe cash handling and fraud-prevention processes
• Coordinating audits and inspections from gaming regulators

Food Safety Compliance and Kitchen Operations

• Compliance with the FSANZ Food Safety Code
• Complying with state food safety legislation and council requirements
• Ensuring Food Safety Supervisor obligations are met
• Maintaining food safety programs, temperature logs, and hygiene practices
• Ensuring allergen management, cross-contact prevention, and customer communication

Facility, Equipment, and Environmental Health Requirements

• Maintaining safe kitchen, bar, and dining equipment and facilities
• Ensuring compliant waste management, recycling, and pest control
• Maintaining ventilation, lighting, and environmental hygiene standards
• Meeting noise restrictions and council environmental health requirements
• Ensuring safe storage and handling of stock, chemicals, and consumables

Customer Protection, Marketing, and Fair Trading Obligations

• Ensuring truthful, accurate, and non-misleading marketing and advertising
• Complying with Australian Consumer Law (ACL) for refunds and guarantees
• Ensuring customer complaint handling is accessible, timely, and compliant
• Providing accurate allergen, menu, and pricing information
• Meeting music licensing and public performance rights requirements

Financial, Taxation, and Business Administration Compliance

• Complying with GST, PAYG, payroll tax, and other business tax obligations
• Maintaining accurate financial reporting and business administration
• Ensuring compliant banking, point-of-sale systems, and data protection
• Maintaining adequate public liability, workers compensation, and venue insurance
• Ensuring transparent procurement and ethical supply chain management

Emergency Management, Security, and Venue Safety Procedures

• Developing and maintaining evacuation plans and emergency procedures
• Ensuring staff are trained in fire safety and critical incident response
• Maintaining venue security measures for patrons and staff
• Ensuring safe management of events and large gatherings
• Managing subcontractor and contractor safety (security, cleaning, maintenance)

Governance, Policies, and Organisational Accountability

• Implementing governance systems, policies, and procedures for operations
• Ensuring compliance with record-keeping requirements (training, rosters, incidents, complaints)
• Ensuring accessibility compliance for patrons with disabilities
• Conducting internal audits, reviews, and performance assessments
• Ensuring effective communication between managers, supervisors, and staff

Continuous Improvement and Quality Enhancement in Hospitality Compliance

• Conducting ongoing compliance monitoring and self-assessment
• Reviewing incidents, complaints, and audit findings for improvement opportunities
• Updating policies, procedures, and training as regulations change
• Building a culture of safety, service excellence, and ethical conduct
• Ensuring long-term sustainability, innovation, and customer experience improvement

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.