COURSE OVERVIEW:
Welcome to the Advanced Workplace Etiquette Skills course. Workplace etiquette is a vital component of professional success, as it shapes how you are perceived by colleagues, clients, and superiors. In this course, you will learn the essential skills needed to navigate professional settings with poise and respect. Understanding the importance of workplace etiquette, both in day-to-day interactions and long-term career development, will help you cultivate positive relationships and foster a professional environment. We will also explore cultural variations in etiquette, equipping you with the knowledge to adapt to diverse professional contexts.
Professional communication etiquette is key to maintaining clear, respectful interactions with others. This section will focus on effective communication, covering both verbal and written forms, including email etiquette, formal writing practices, and the appropriate use of tone and language in the workplace.
Meeting etiquette plays a crucial role in maintaining productive and respectful professional interactions. You will learn how to prepare for and contribute effectively to meetings, both in-person and virtual, and discover strategies for handling interruptions while maintaining focus.
Time management and punctuality are central to workplace professionalism. You will explore the importance of punctuality, learn how to manage your time efficiently for meetings and deadlines, and understand how to respect others’ time by properly cancelling or rescheduling appointments.
Dress code and appearance significantly influence how you are perceived in the workplace. This section will guide you in understanding different workplace dress codes, maintaining grooming and personal hygiene, and adapting your appearance to suit various professional environments.
Respecting personal space and boundaries is essential for maintaining positive relationships at work. You will learn how to recognise and respect colleagues’ personal space, navigate boundaries in different cultural contexts, and manage both physical and virtual workspace etiquette.
Handling conflict with professionalism ensures that disagreements do not disrupt workplace harmony. You will discover how to address conflicts respectfully, manage disagreements without escalating tensions, and maintain professionalism during emotionally charged situations.
Networking and building professional relationships are critical to career growth. You will explore best practices for expanding your professional network, initiating and maintaining positive work relationships, and balancing personal and professional interactions.
Workplace diversity and inclusion etiquette is crucial for fostering a respectful and inclusive environment. This section will cover how to show respect for diverse cultural and social backgrounds, avoid stereotypes, and promote inclusivity through language sensitivity and bias-free communication.
Teamwork and collaboration etiquette enhance productivity and harmony within teams. You will learn the importance of active listening, how to provide constructive feedback respectfully, and balance individual tasks with the goals of the team.
Social media and digital etiquette are increasingly important in today’s workplace. You will explore how to manage personal and professional boundaries online, avoid oversharing, and maintain privacy, while also learning the etiquette for digital communication channels like Slack and Teams.
Workplace ethics and integrity are foundational to professional conduct. This section will cover upholding integrity, handling confidential and sensitive information, and addressing unethical behaviour in a professional manner.
Office and shared space etiquette helps maintain a clean, organised, and respectful work environment. You will learn how to share common areas, such as kitchens and meeting rooms, maintain noise control, and manage distractions in open workspaces.
Etiquette for business travel ensures that you maintain professionalism while travelling for work. You will learn about professional conduct during business trips, understanding international etiquette standards, and how to network and socialise while travelling for work.
Handling difficult conversations is a necessary skill for addressing sensitive topics professionally. You will explore how to approach difficult conversations with care, manage criticism and feedback professionally, and resolve misunderstandings through open communication.
By the end of this course, you will have advanced skills in workplace etiquette, empowering you to navigate professional environments with confidence, professionalism, and respect.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Workplace Etiquette
- Definition and Importance of Workplace Etiquette
- Impact of Professional Etiquette on Career Success
- Understanding Cultural Variations in Etiquette
2. Professional Communication Etiquette
- The Art of Clear and Respectful Communication
- Email Etiquette and Formal Writing Practices
- Appropriate Use of Tone and Language in the Workplace
3. Meeting Etiquette
- Preparing and Contributing Effectively in Meetings
- Virtual Meeting Etiquette and Best Practices
- Handling Interruptions and Maintaining Focus
4. Time Management and Punctuality
- The Importance of Punctuality in the Workplace
- Managing Time Efficiently for Meetings and Deadlines
- Respecting Others’ Time: Cancelling or Rescheduling Properly
5. Dress Code and Appearance
- Understanding Workplace Dress Codes
- Grooming and Personal Hygiene in the Workplace
- Adapting Appearance for Different Professional Settings
6. Respecting Personal Space and Boundaries
- Recognising and Respecting Colleagues’ Personal Space
- Understanding Boundaries in Different Cultural Contexts
- Managing Physical and Virtual Workspace Etiquette
7. Handling Conflict with Professionalism
- Addressing Workplace Conflicts Respectfully
- Managing Disagreements Without Escalating Tensions
- Maintaining Professionalism in Emotionally Charged Situations
8. Networking and Building Professional Relationships
- Best Practices for Building a Professional Network
- Initiating and Maintaining Positive Work Relationships
- Balancing Personal and Professional Interactions
9. Workplace Diversity and Inclusion Etiquette
- Showing Respect for Diverse Cultural and Social Backgrounds
- Avoiding Stereotypes and Promoting Inclusivity
- Language Sensitivity and Bias-Free Communication
10. Teamwork and Collaboration Etiquette
- Active Listening and Valuing Team Members’ Contributions
- Providing Constructive Feedback Respectfully
- Balancing Individual Tasks with Team Goals
11. Social Media and Digital Etiquette
- Managing Personal and Professional Boundaries Online
- Avoiding Oversharing and Maintaining Privacy
- Etiquette for Digital Communication Channels
12. Workplace Ethics and Integrity
- Upholding Integrity in Professional Conduct
- Confidentiality and Handling Sensitive Information
- Addressing Unethical Behaviour in the Workplace
13. Office and Shared Space Etiquette
- Maintaining Clean and Organised Workspaces
- Sharing Common Areas Respectfully
- Noise Control and Managing Distractions in Open Workspaces
14. Etiquette for Business Travel
- Professional Conduct During Business Travel
- Understanding International Etiquette Standards
- Networking and Socialising While Travelling for Work
15. Handling Difficult Conversations
- Approaching Difficult Topics with Sensitivity and Care
- Managing Criticism and Feedback Professionally
- Resolving Misunderstandings Through Open Communication
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.