COURSE OVERVIEW:

Welcome to the course on Crisis Intervention in Case Management, where we will explore the critical role of case managers in effectively addressing crisis situations and providing timely support to individuals in need. Throughout this course, we will cover various aspects of crisis intervention, from understanding crisis situations to ethical considerations, cultural competence, legal frameworks, and coordination with external agencies.

To begin, we will delve into understanding crisis situations, recognising the signs and symptoms of crises, and understanding the impact of crises on individuals and communities. You will gain insights into the dynamics of crisis situations and the urgency of intervention to ensure safety and well-being.

The role and responsibilities of a case manager in crisis intervention are multifaceted and crucial. We will discuss the responsibilities of case managers in assessing crises, identifying risks, developing crisis response plans, and providing support and resources to individuals in crisis.

Crisis assessment and risk identification are fundamental aspects of crisis intervention. You will learn about assessment tools, risk assessment processes, and techniques for identifying immediate and potential risks during crises.

Crisis response plans and protocols are essential for effective crisis management. We will explore the development of crisis response plans, including protocols for communication, collaboration with support networks, crisis de-escalation techniques, crisis stabilisation, and safety planning.

Trauma-informed approaches are integral to crisis management, and we will discuss strategies for adopting trauma-informed practices, understanding trauma responses, and providing sensitive and compassionate support to individuals experiencing crises.

Effective crisis communication is vital in managing crisis situations. We will cover communication strategies for engaging with clients, support networks, external agencies, and emergency services during crises.

Collaborative crisis intervention involves working closely with clients, their support networks, and relevant professionals to address crises comprehensively. You will learn about collaborative approaches, crisis de-escalation techniques, crisis stabilisation strategies, and safety planning.

Ethical considerations in crisis intervention and case management are paramount. We will discuss ethical principles, confidentiality, boundaries, informed consent, and duty of care in crisis situations.

Cultural competence and sensitivity are essential when working with diverse populations in crisis situations. We will explore cultural factors, diversity considerations, and strategies for providing culturally competent crisis intervention services.

Understanding the legal frameworks and responsibilities in crisis management is crucial for case managers. We will cover legal obligations, reporting requirements, consent procedures, and coordinating with external agencies and emergency services within legal parameters.

Lastly, coordination with external agencies and emergency services is essential for comprehensive crisis management. You will learn about coordinating with law enforcement, mental health professionals, healthcare providers, social services, and community organisations to ensure effective crisis intervention and support.

By the end of this course, you will have a comprehensive understanding of crisis intervention in case management, equipping you with the knowledge and skills to effectively assess, respond to, and manage crises while upholding ethical standards, cultural sensitivity, legal requirements, and collaborative practices.

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LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

·       Understanding Crisis Situations

·       Role and Responsibilities of a Case Manager in Crisis Intervention

·       Crisis Assessment and Risk Identification

·       Crisis Response Plans and Protocols

·       Trauma-Informed Approaches to Crisis Management

·       Crisis Communication Strategies

·       Collaborative Crisis Intervention with Clients and Support Networks

·       Crisis De-Escalation Techniques

·       Crisis Stabilisation and Safety Planning

·       Ethical Considerations in Crisis Intervention and Case Management

·       Cultural Competence and Sensitivity in Crisis Situations

·       Legal Frameworks and Responsibilities in Crisis Management

·       Coordinating with External Agencies and Emergency Services

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.