COURSE OVERVIEW:
Welcome to the Effective Coaching & Mentoring with the GROW Model course. This course introduces you to the GROW model, a widely used framework in coaching and mentoring that helps individuals and teams achieve their goals through structured conversations. Developed in the 1980s, the GROW model stands for Goal, Reality, Options, and Way Forward, offering a clear and effective process for guiding individuals through personal and professional development. By applying the GROW model in the workplace, you can facilitate meaningful conversations that drive employee growth, enhance performance, and align with organisational objectives.
Coaching and mentoring play distinct yet complementary roles in employee development. While coaching tends to be more task-oriented and focused on performance improvement, mentoring often addresses broader career development and personal growth. Both are critical for fostering an environment where employees can continuously improve. In this section, you will explore how coaching and mentoring contribute to individual and organisational success and how aligning these practices with business goals ensures long-term development.
The first step in the GROW model is setting clear and achievable goals (Goal). In this phase, you will learn how to define SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals that align with both individual aspirations and organisational objectives. Techniques for clarifying and prioritising goals will also be discussed to ensure that coaching sessions are purposeful and focused on meaningful outcomes.
The next step involves assessing the current situation (Reality). Encouraging self-reflection allows employees to understand their current challenges, strengths, and weaknesses. This section covers tools and strategies for gaining a clear understanding of where the employee stands in relation to their goals and what barriers might be holding them back.
Exploring potential options (Options) is the third phase of the GROW model, where creative problem-solving and brainstorming take centre stage. Here, you will learn how to encourage employees to explore multiple solutions, weigh the pros and cons of each, and use effective questioning techniques to help them think outside the box.
Once options are explored, the final step is creating actionable plans (Way Forward). This phase focuses on developing clear, actionable steps to achieve the identified goals, setting milestones, and encouraging accountability. You will learn how to guide employees in creating timelines and committing to specific actions that lead to success.
Effective questioning is at the heart of the GROW model. You will explore different types of questions—open-ended, probing, and reflective—that facilitate exploration, encourage deeper thinking, and promote self-assessment. These techniques help coaches and mentors foster an environment where employees feel supported in their growth journey.
Building trust and rapport is essential in any coaching or mentoring relationship. In this section, you will learn strategies for creating a safe and supportive environment where employees feel comfortable sharing their challenges and successes. Active listening skills and maintaining confidentiality are key to building a productive and trusting relationship.
The GROW model can be tailored to meet the unique needs of different employees. Whether you are working with individuals with varying personality types, skill levels, or specific workplace challenges, this section provides guidance on how to adapt the GROW approach to suit each employee’s needs.
The GROW model is also highly effective for performance improvement. You will learn how to identify performance gaps, develop personal development plans (PDPs), and monitor progress, ensuring that the coaching process leads to measurable improvements in job performance.
Applying the GROW model for team development can enhance team cohesion and collaboration. This section will explore how to use the model for coaching teams, resolving conflicts, and boosting overall team performance through group coaching sessions.
Overcoming challenges in the GROW process is essential for maintaining momentum. This section covers how to address resistance to coaching, manage difficult conversations, and encourage employees to engage fully with the process, taking ownership of their development.
Integrating the GROW model with other coaching methods can enhance its effectiveness. Whether it’s combining GROW with the 5 Whys for deeper problem-solving, using it alongside the 360-Degree Feedback model for comprehensive evaluations, or aligning it with continuous improvement cycles like PDCA, this section provides practical insights into making the GROW model even more impactful.
Measuring the impact of the GROW model on employee development is key to assessing its effectiveness. In this section, you will learn how to track progress toward goals using Key Performance Indicators (KPIs), assess behavioural changes and skill development, and link coaching outcomes to broader organisational success.
Finally, we will look at real-world applications of the GROW model at work. Through case studies and practical examples, you will see how the GROW model has been successfully applied in leadership development, career path planning, and organisational growth initiatives.
By the end of this course, you will have the tools and knowledge to apply the GROW model effectively in coaching and mentoring contexts, supporting employee development, improving performance, and aligning individual growth with organisational success.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to the GROW Model
- History and Development of the GROW Model
- Overview of the GROW Framework
- Benefits of Using the GROW Model in Coaching and Mentoring
2. Understanding the Role of Coaching and Mentoring at Work
- Differences Between Coaching and Mentoring
- Importance of Coaching and Mentoring for Employee Development
- Aligning Coaching and Mentoring with Organisational Goals
3. Setting Clear and Achievable Goals (GROW: Goal)
- Defining SMART Goals in the Workplace
- Aligning Personal Goals with Organisational Objectives
- Techniques for Clarifying Goals During Coaching Sessions
4. Assessing the Current Situation (GROW: Reality)
- Encouraging Self-Reflection to Understand Current Challenges
- Identifying Strengths and Weaknesses in the Current Situation
- Tools for Analysing and Understanding Barriers
5. Exploring Potential Options (GROW: Options)
- Encouraging Creative Problem-Solving and New Approaches
- Identifying and Evaluating Multiple Solutions
- Using Questioning Techniques to Explore All Options
6. Creating Action Plans (GROW: Way Forward)
- Developing Clear Steps to Achieve Identified Goals
- Setting Milestones and Deadlines for Progress
- Encouraging Accountability and Commitment to Action
7. Effective Questioning Techniques in the GROW Model
- Open-Ended Questions to Facilitate Exploration
- Probing Questions to Encourage Deeper Thinking
- Reflective Questions for Self-Assessment and Growth
8. Building Trust and Rapport in Coaching and Mentoring
- Establishing a Safe and Supportive Environment
- Active Listening Skills for Building Rapport
- Maintaining Confidentiality and Professional Boundaries
9. Tailoring the GROW Model to Different Employees
- Adapting Coaching for Different Personality Types
- Customising the GROW Approach for Skill Levels
- Addressing Specific Workplace Challenges with the GROW Model
10. Using the GROW Model for Performance Improvement
- Identifying Performance Gaps and Opportunities for Growth
- Developing Personal Development Plans (PDP) with GROW
- Monitoring Progress and Providing Feedback During the Process
11. Applying the GROW Model for Team Development
- Coaching and Mentoring for Team Cohesion and Collaboration
- Using GROW for Conflict Resolution in Teams
- Enhancing Team Performance Through Group Coaching
12. Overcoming Challenges in the GROW Process
- Addressing Resistance to Coaching and Mentoring
- Managing Difficult Conversations During Coaching
- Encouraging Engagement and Ownership in the Process
13. Integrating the GROW Model with Other Coaching Methods
- Combining GROW with the 5 Whys for Problem-Solving
- Using GROW with the 360-Degree Feedback Model
- Aligning GROW with Continuous Improvement Cycles like PDCA
14. Measuring the Impact of the GROW Model on Employee Development
- Tracking Progress Towards Goals with Key Performance Indicators (KPIs)
- Assessing Behavioural Changes and Skill Development
- Linking Coaching Outcomes to Organisational Success
15. Real-World Applications of the GROW Model at Work
- Case Studies of Successful GROW Model Implementations
- Applying the GROW Model in Leadership Development
- Using GROW for Career Path Planning and Development
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.