COURSE OVERVIEW:
Selling over the phone is a skill involving people. Those people are our customers and if we don’t take care of them someone else will. In today’s increasingly competitive business world the correct management of our customers is becoming an even more demanding task. In addition to keeping our existing customers happy and to maintain a competitive edge, we must also expand our client base. That means bringing new business on board and potentially involving many more members of the company in increasing business. Indeed, 80 per cent of all business is conducted over the telephone.
Therefore, no one can deny that telesales is an essential aspect of a business. It helps them maintain a customer base and while expanding their market. If you do not have a telesales staff, you are missing out on a lot of other opportunities. Some people may be looking for the kind of service that you deliver but do not know you because you haven't a done a lot of marketing. Telesales is just that - marketing done by telephone.
Despite how you feel about telesales it is still the most effective way to generate new interest from leads and close sales. A telesales campaign just might be the right tool you have been looking for to engage with your target audience and glean valuable information. Telesales have known to be effective for lead nurturing, lead qualification, appointment setting and event management.
Sales can be a competitive field, but one way to stand out amongst your peers is to increase your productivity. In the fast-paced telesales industry where results are hugely important, boosting your productivity levels will make you a valuable asset to your employer and could help significantly with your career progression.
This course teaches you the skills and techniques you will need on the telephone to get more leads, appointments and close more sales. You will leave the course with confidence and motivation to get on with the job of cold calling, prospecting and converting inbound enquiries into sales. Armed with your new skills, you will have more purpose and be able to achieve better results immediately.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What is meant by telesales?
- The importance of telesales in any business
- How to make a good impression?
- How good communication could lead to trust?
- The wrong approach
- The right approach
- How psychology is a key feature of selling?
- How to dispel your fears?
- How to use the SWOT analysis to assess a concept or situation?
- How your attitude affects you and your customers?
- The importance of motivation in telesales
- How to improve our ability in telesales?
- The four types of knowledge that telesales people must possess
- What motivates the customers?
- How to understand your customers?
- How to identify customer needs?
- The importance of being positive during conversations
- How to review and achieve your objectives?
- How to use your influencing powers?
- The importance of using the correct vocabulary
- How to make mirroring or rapport work over the phone?
- How to show empathy in difficult situations?
- How to prepare for all aspects of the call?
- The importance of knowing your products/ services/ prices/ competitors?
- Making the sale through incoming calls
- How to maintain and expand your market share through cold calls?
- AIDA – A successful method of selling
- The several methods of questioning
- How to spot customers buying signals?
- Telemarketing as another telephone business function
- How to deal with customers objections?
- The importance of follow-up
- The key issues in successful telephone selling
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.