COURSE OVERVIEW:
Operations is the work of managing the inner workings of your business so it runs as efficiently as possible. Whether you make products, sell products, or provide services, every manager has to oversee the design and management of behind-the-scenes work.
The specific definition of operations will depend on your industry and the stage your business is in. Sometimes, improving operations means thinking strategically about your systems and processes. Other times, it means being part of the on-the-ground work to bring every aspect of a project, from tiny to huge, to reality.
Operations is key to running a business that’s always getting better and better at what it does. By taking a look at how your business is run and asking yourself questions about existing processes, you’ll be able to define and optimise what operations means for you and your business.
Continually monitoring and looking for ways to improve workplace operations can help an organisation stay on financial track and keep delivering top quality products and services. You need to monitor workplace operations so you can develop strategies to improve procedures and protocols. As a business scales up in sales or in size, the task of monitoring becomes more important and complicated.
Monitoring operations requires management oversight, employee feedback and customer reviews. It can help provide specific directions for employees, which can lead to improved time management and increased productivity.
Improving workplace operations requires analysing collected data to identify the underlying problems and to find resolutions and methods to deal with them.
This course will help you monitor and improve the quality of day-to-day work operations and will help you communicate effectively with team members, plan and organise operational functions, and solve problems.
The first part of this course discusses how to monitor efficiency and service levels with day-to-day operations and how to ensure that operations support organisation goals and quality assurance initiatives. Also, discusses how to identify quality problems and make adjustments. Then explains how to improve efficiency and effectiveness of procedures, systems and service levels through consultation. Finally, explains how to schedule work to enhance customer service quality.
The second part discusses how to delegate work to staff and assess work progress against agreed objectives and timelines. Then explains how to assist colleagues in prioritisation of workload. Also, explains how to identify workplace problems and commence corrective action to resolve immediate problems. Finally, looks at ways to encourage team members to solve their problems and monitor the effectiveness of solutions.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The importance of monitoring and improving workplace operations
- How to monitor efficiency and service levels?
- The responsibilities of management
- How do managers work?
- The culture of the enterprise
- Management preferred style of operation
- What does ‘monitor work operations’ mean?
- What work operations might include?
- How to ensure workplace operations supports organisations goals and quality assurance initiatives?
- Why monitor and adjust organisations goals and quality initiatives?
- What is monitored in a quality environment?
- Who does the quality environment monitoring?
- How to identify quality problems and make appropriate adjustments?
- When to monitor work operations?
- The steps in monitoring work operations
- The methods of monitoring work operations
- How to develop standards and plans?
- The approaches to adjust procedures and systems
- How to identify and manage customer service problems?
- The importance of customer orientation and customer care for continual quality improvement
- How to improve efficiency and service levels through consultation?
- How to plan and organise workflow?
- How to schedule work to enhance efficiency and customer service quality?
- How to motivate staff?
- How to assist staff to prioritise their work?
- How to organise workflow?
- How to delegate tasks to staff?
- How to assess progress against agreed objectives and timelines?
- How to assess workflow during work?
- How to assist colleagues through supportive feedback and coaching?
- How to advise management on staffing needs?
- How to identify and analyse workplace problems?
- How to commence corrective action to resolve immediate problems?
- How to encourage staff to solve their problems?
- How to deal with problems raised by a team member?
- How to monitor the effectiveness of solutions in the workplace?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.