COURSE OVERVIEW:
The course is designed to equip participants with the knowledge and skills necessary to effectively assess and address the complex needs of individuals facing multiple challenges. Co-existing needs refer to the simultaneous presence of various social, emotional, mental health, and practical concerns that can significantly impact an individual's well-being and functioning. This comprehensive course covers five key topics essential for conducting thorough assessments and facilitating appropriate support and interventions.
Prepare for Assessment: Before undertaking the assessment process, participants will learn how to adequately prepare themselves, including understanding the purpose and scope of the assessment, identifying relevant assessment tools and resources, and establishing a supportive and empathetic approach to engage with the individual. Effective preparation ensures that assessors are equipped to conduct assessments in a professional and ethical manner.
Analyse the Person's Needs Using a Collaborative Approach: Participants will explore the importance of collaboration and partnership with the individual being assessed, as well as with other professionals and support networks involved in the individual's care. Through a collaborative approach, assessors can gain a comprehensive understanding of the individual's strengths, challenges, goals, and preferences, facilitating a holistic assessment process that respects the individual's autonomy and dignity.
Determine Appropriate Services: This topic focuses on identifying and recommending appropriate services and interventions tailored to meet the individual's unique needs and circumstances. Participants will learn how to assess the individual's eligibility for various support services, navigate available resources within the community, and make informed referrals to relevant service providers or agencies. Emphasis is placed on promoting access to timely and culturally responsive services that address the individual's co-existing needs effectively.
Complete Reporting: Participants will gain practical skills in documenting assessment findings, developing comprehensive reports, and maintaining accurate records in accordance with professional standards and legal requirements. Clear and concise reporting ensures that assessment outcomes are communicated effectively to relevant stakeholders, facilitating informed decision-making and continuity of care for the individual.
Evaluate Assessment and Referral Processes: In this final topic, participants will learn how to evaluate the effectiveness of the assessment and referral processes to identify strengths, areas for improvement, and opportunities for ongoing learning and development. By engaging in reflective practice and seeking feedback from peers and supervisors, assessors can continuously enhance their practice and contribute to the delivery of high-quality services that meet the diverse needs of individuals experiencing co-existing challenges.
Overall, this course provides a comprehensive framework for assessing co-existing needs, emphasising collaboration, cultural competence, and person-centred approaches to support individuals in achieving optimal outcomes and improving their quality of life.
This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCCCS004.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
· Identify and prepare assessment tools and processes according to organisation policy and procedures
· Gather existing information about the person
· Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person
· Organise practical aspects of assessment in consultation with the person being assessed
· Provide information about the assessment process to the person and obtain consent
· Analyse the person’s needs using a collaborative approach
· Work within scope of own role and seek assistance from colleagues and experts as required
· Empower the person to identify and prioritise their own needs
· Evaluate needs based on full range of relevant information
· Identify and analyse complex, multiple and interrelated issues
· Evaluate issues of urgency and eligibility
· Assess potential risk factors for service delivery
· Determine appropriate services
· Consider service delivery and referral options from strengths-based perspective
· Evaluate internal capability and other service networks to determine best fit for the person
· Provide the person with service information and support their decision-making process
· Encourage the person to advocate on their own behalf to access services
· Document the outcomes of the assessment process according to organisation procedures
· Maintain and store the person’s information according to confidentiality requirements
· Provide the person’s information to other services according to consent and confidentiality requirements
· Evaluate assessment and referral processes
· Seek feedback about assessment processes from the person and other networks
· Monitor processes and their outcomes in terms of success in meeting the person’s needs
· Routinely seek feedback and reflect on own performance
· Use feedback and own evaluation as a basis for improving processes
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.