COURSE OVERVIEW:
Welcome to the course on Coordinate NDIS Participant Support. This comprehensive training program is designed to equip you with the essential knowledge and skills required to effectively coordinate support for participants in the National Disability Insurance Scheme (NDIS). By the end of this course, you will be proficient in navigating the NDIS system, understanding legislative frameworks, and providing high-quality support coordination tailored to individual needs.
In section A, we begin with an in-depth understanding of the NDIS system relevant to support coordination. You will learn about the National and State/Territory legislation and statutory bodies that govern the NDIS, including the NDIS Code of Conduct and the NDIS Quality and Safeguards Commission. This knowledge is crucial for ensuring compliance and maintaining high standards of practice.
The course will then explore the rights-based context of the NDIS, emphasising the importance of upholding the rights of participants. You will gain insight into the various support categories, NDIS pricing arrangements, and price limits, which are essential for managing funding and service agreements effectively.
Understanding NDIS roles and responsibilities, funding models, and supports available for families in crisis will be covered, along with positive behaviour supports and the mental health of participants. You will also learn about the impact of psychosocial disability and strategies for engaging with disengaged participants.
Advocacy, complaint mechanisms, and the types of supports available under the NDIS will be discussed in detail. You will explore stakeholder roles and responsibilities, organisational policies and procedures relevant to support coordination, and the different levels and processes of support coordination.
Effective communication, negotiation, and problem-solving techniques are vital for managing difficult conversations and ensuring successful outcomes. You will learn about the benefits and risks for participants of registered and non-registered service providers, engagement processes, and job role expectations.
A thorough understanding of NDIS plans, reporting and recording requirements, and common terms used in NDIS support coordination will round out this section, providing a solid foundation for your role.
Section B focuses on the practical application of your knowledge. You will learn to interpret NDIS plans to identify the type, level, and parameters of funded supports and use the NDIS price guide to calculate the quantity of hours funded.
Communicating effectively with participants and their supports to determine individual needs and preferences is crucial. You will learn to manage expectations, explain the NDIS system and funded supports, and build the capacity of participants and their supports to understand, implement, and use their plans.
Collaborating with participants and their supports to research, discuss, and evaluate service options is a key skill. You will learn to customise service options to individual needs and preferences and negotiate agreements with service providers on behalf of participants.
Ensuring service agreements and bookings are completed as agreed, recording case notes according to organisational policies, and tracking billable and non-billable coordination time are essential tasks. You will also learn to write reports that meet organisational and funding body requirements and deliver services within the specified hours of funding for support coordination.
Finally, you will apply your skills in coordinating support for three NDIS participants, including one participant with a significant change of circumstances, providing you with practical experience and confidence in your role.
By the end of this course, you will be well-prepared to coordinate NDIS participant support effectively, ensuring that participants receive the services they need to achieve their goals and improve their quality of life.
This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCDIS022.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
· National Disability Insurance Scheme (NDIS) system relevant to support coordination
· National and State/Territory Legislation and Statutory Bodies
· NDIS Code of Conduct
· NDIS Quality and Safeguards Commission
· Rights-Based Context
· Support Categories
· NDIS Pricing Arrangements and Price Limits
· NDIS Service Agreements
· NDIS Roles and Responsibilities
· Funding models
· Supports for families in crisis
· Positive behaviour supports
· Mental health of participants
· Impact of Psychosocial Disability
· Engaging with Disengaged Participants
· Advocacy
· Complaint mechanisms
· Types of supports
· Stakeholder roles and responsibilities
· Organisational policies and procedures relevant to providing support coordination
· Support coordination
· Levels of Support Coordination
· Support Coordination Process
· Methods for Accessing Supports
· Types of Service Providers and Service Options
· Support practices
· Communication, negotiation and problem-solving techniques relevant to providing support coordination including managing difficult conversations
· Benefits and risks for the participant of registered and non-registered service providers
· Engagement processes
· Job role expectations
· NDIS plans
· Reporting and recording
· Common terms used in NDIS support coordination
Section B: Performance tasks
· Interpret NDIS plan to identify type, level and parameters of funded supports.
· Interpret and use NDIS price guide to calculate quantity of hours funded.
· Communicate with participants and their supports to determine individual needs and preferences and manage expectations.
· Explain NDIS system and funded supports to participants and their supports, and clarify and confirm understanding.
· Build capacity of participants and their supports to understand, implement and use their plan.
· Collaborate with participants and their supports to research and discuss service options customised to the individual needs and preferences of participants.
· Collaborate with participants and their supports to evaluate and select service options within the parameters of the NDIS plan.
· Negotiate agreements with service providers with and on behalf of participants and their supports.
· Check service agreements and bookings are completed as agreed.
· Record case notes according to organisational policies and procedures.
· Identify, record and track billable and non-billable coordination time.
· Write reports to meet organisational and funding body requirements.
· Deliver services within specified hours of funding for support coordination.
· Coordinate support for three NDIS participants including, one participant with a significant change of circumstances.
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.