COURSE OVERVIEW:

Welcome to the Advanced Workplace Communication Skills course. This program will equip you with the skills and knowledge to communicate more clearly, build stronger working relationships, and influence outcomes by using deliberate, advanced techniques in everyday workplace interactions. Throughout this course, you will learn how to move beyond basic communication habits and intentionally shape how you speak, listen, and respond so that your messages are more precise, impactful, and aligned with your goals.

This course begins by exploring the importance of communication in the workplace and clarifying the difference between standard communication skills and truly advanced communication skills. It explains the communication process and the core elements of communication, highlights the importance of both non-verbal and verbal communication, and shows how understanding these foundations allows you to take your skills to the next level rather than relying on instinct or habit alone.

Understanding how people internally process information and construct their experience of communication is then explored in depth. This section introduces the different types of input people receive, explains the links between the internal map, internal state, and outward behaviour or response, and describes how the internal representation of our world shapes what we notice, how we feel, and how we act. This section also presents language as a representational system, outlines key principles about representational systems, and examines the visual, auditory, kinaesthetic, and auditory digital representational systems, including practical phrases you can use in response to each style.

Building strong rapport through behavioural and sensory alignment is then examined as a core advanced communication capability. This section explains the importance of building rapport, sets out six practical steps for doing so, and shows you how to match a person’s preferred sensory modality while mirroring their physiology in a respectful and natural way. This section also covers how to match aspects of a person’s voice and breathing, align with the way they deal with information, connect through common experiences, and use calibration to notice subtle shifts that indicate how your message is being received.

Expanding perspective and reframing meaning are then explored to give you additional tools for advanced interpersonal communication. This section introduces the concept of perceptual positions and their uses, provides step-by-step guidance on how to try on different perceptual positions, and links these shifts in perspective to more flexible, constructive responses in challenging interactions. This section also presents practical tools for advanced communication, offers options for reframing what is said so that problems are viewed in a more workable light, and details key linguistic tools that enable you to guide conversations while maintaining respect and psychological safety.

By the end of this course, you will be able to explain the workplace communication process, apply both verbal and non-verbal skills intentionally, and adapt your messages to different representational systems so that colleagues feel heard and understood. You will know how to build and maintain rapport, read subtle behavioural cues, shift perspective using perceptual positions, and use reframing and other linguistic tools to manage difficult conversations, reduce misunderstanding, and achieve more productive outcomes in your day-to-day work.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of communication 
• The difference between communication skills and advanced communication skills?
• The communication process
• The elements of communication
• The importance of non-verbal communication
• The importance of verbal communication
• How to take your communication skills to the next level?
• The types of input
• The internal map, internal state, and behaviour or response
• The internal representation of our world
• Language as a representational system
• The important principles about the representational systems
• The visual representation system
• The auditory representational system
• The kinaesthetic representational system
• The auditory digital representational system
• Phrases for use in response to each representational system
• The importance of building rapport
• The six steps to building rapport
• How to match the person’s sensory modality?
• How to mirror the person’s physiology?
• How to match the person’s voice?
• How to match the person’s breathing?
• How to match the way the person deals with information?
• How to match common experiences?
• Calibration
• Perceptual positions and uses
• The steps to use in order to try on the different perceptual positions
• Tools for advanced communication
• Options in order to reframe something
• Linguistic tools for advanced communicators

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.