COURSE OVERVIEW:
Welcome to the Communicate with Different People at Work course. This program will equip you with the knowledge and practical capability to communicate effectively with a wide range of individuals across diverse workplace environments. You will explore how communication shapes relationships, influences outcomes, and supports productive, respectful interactions with colleagues, clients, and community members. This course focuses on developing adaptable communication skills that support inclusiveness, professionalism, and positive engagement in all workplace settings.
This course begins by examining why we communicate and how communication functions as the foundation of cooperation, information exchange, and teamwork. You will explore how we communicate using multiple channels and how to communicate verbally in different formats, including face-to-face conversations, formal presentations, and telephone communication. This section also examines non-verbal communication channels such as written communication, electronic written communication, and body language, and shows how each contributes to clarity, tone, and meaning in workplace interactions.
The next area focuses on developing essential communication skills that strengthen your ability to interact effectively with others. You will explore how to improve your communication skills through intentional practice and awareness, and you will examine key capabilities such as listening skills, questioning skills, assertiveness skills, information-giving skills, and advice-giving skills. This section also develops your reassurance skills, self-disclosure skills, constructive challenging skills, negotiation skills, and your ability to dismantle communication barriers that prevent understanding or cooperation.
A further section introduces practical techniques for communicating with different people in the workplace. You will explore how to communicate and work effectively with men and women, with an emphasis on respect, professionalism, and awareness of communication preferences. You will also examine how to communicate when working with children, recognising their developmental needs and natural communication styles. This section explains how to work respectfully with people of different races and cultures, with clients who do not speak English, with disabled or differently abled people, and with older individuals whose communication needs or preferences may differ. You will also explore communication approaches for people of different sexualities and for individuals who identify with wealthy, upper-class, or high-society groups, ensuring communication remains inclusive, appropriate, and professionally grounded.
The program then explores how communication expectations shift depending on the environment. This section explains how to communicate in different settings and how the physical location affects tone, formality, comfort, and interaction style. You will examine where to meet, how to select an appropriate setting, and how different environments influence relationship building, decision-making, and communication outcomes.
By the end of this course you will be able to communicate confidently and appropriately with a wide range of people, adapt your communication approach to suit different needs and contexts, address communication barriers effectively, and apply professional communication strategies across diverse workplace settings.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- Why we communicate?
- How do we communicate?
- How to communicate verbally – face to face?
- How to communicate verbally – giving presentations?
- How to communicate verbally – on the telephone?
- How to communicate non-verbally – writing?
- How to communicate non-verbally – electronic written communication?
- How to communicate non-verbally – body language?
- How to improve your communication skills?
- The listening skills
- The questioning skills
- The assertiveness skills
- The information-giving skills
- The advice-giving skills
- The reassurance skills
- The self-disclosure skills
- The constructive challenging skills
- The negotiation skills
- The dismantling communication barriers skills
- How to communicate with different people?
- How to work with men and women?
- How to work with children?
- How to work with people of different races and cultures?
- How to work with clients who do not speak English?
- How to work with disabled and differently abled people?
- How to work with older people?
- How to work with people of different sexualities?
- How to work with wealthy, upper class and high society?
- How to communicate in different settings?
- Where to meet? The different setting
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.