COURSE OVERVIEW:
The preparation and cleaning of a hotel/ motel room or suite is one of the most important functions of the Housekeeping department. It has been well researched over the years that whilst a hotel guest may choose to stay in a particular hotel initially through reputation / location or brand name, return guests consistently rate cleanliness as one of the most important factors in their decision to return to a property.
One of the major expectations of a guest therefore is cleanliness and it is something most of us take for granted. The Housekeeping department is usually only commented on by the guest if something is dirty or has been overlooked when servicing the guest room.
Whilst hotel and motel rooms may vary greatly in the quality of furniture, fittings and soft furnishings, cleanliness should be of the same standard.
A room sold to a guest for the purpose of sleeping, eating, bathing and entertaining should always be in pristine condition. Any evidence of previous guest stays should be removed during the cleaning process. For this reason, a detailed cleaning plan and correct methods of cleaning should be in place and all cleaning staff should have thorough training in all Housekeeping tasks to ensure that standards are met.
All rooms should be presented to the same standard so that a guest is assured that on each return trip to the property, he/she will receive the same level of attention and detail in the guest room from a well-trained and efficient Housekeeping Department.
As you study this course, you will become aware how important it is to set and maintain cleaning standards and the tasks involved in turning round a room from vacant dirty to vacant clean so that the next guest to check in will be absolutely happy with the standard of cleanliness.
The first part explains how to prepare for cleaning duties including: the loading and checking of the housekeeping trolley prior to use, how to identify and enter the room and the necessary steps to strip and re-make beds.
The second part explains how to clean the room and the bathroom including: cleaning the bath, toilet, vanity area, floors and shower area. Also cleaning the fixtures, fittings and kitchenette area. In addition to vacuuming the floors and other areas. Then discusses how to replenish room and bathroom supplies and how to check operational readiness?
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- How to replenish linen room supplies?
- The need for adequate supplies
- The equipment used to service a guest room
- How to order and receive supplies?
- How to load housekeeping trolley with supplies?
- How to check housekeeping trolley before use?
- The security of housekeeping trolleys and supplies
- The position of trolleys on guest floors
- How to identify the rooms to be cleaned?
- The housekeeping briefing session
- How to follow organisational standards?
- How to identify which rooms to be serviced first?
- How to enter guest room appropriately?
- The standard procedure to access rooms
- How to strip and re-make bed with fresh bed linen?
- The bed making styles
- The bed making steps
- How to remake a bed using existing bed linen?
- How to clean bath and shower area?
- How to clean the toilets?
- How to clean the vanity area?
- How to clean the floors?
- How to follow requirements and policies in relation to room cleaning?
- How to clean a check-out room?
- How to prepare a room for cleaning?
- How to clean an occupied room?
- How to clean fixtures and fittings?
- How to clean bins?
- How to vacuum floors and other areas?
- How to clean the kitchenette area including: the refrigerator, the stove and the oven?
- How to replenish guest room and bathroom supplies?
- How to check operational readiness?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.