COURSE OVERVIEW:
The first level of supervision in any company or organisation has a dramatic impact on employee performance and behaviour because for most employees an immediate supervisor is the embodiment of the company. The behaviours and attitudes of supervisors therefore drive employee perceptions of the company. Frontline supervisors are a main determinant of performance, retention and morale.
As newly appointed agents of a company, new supervisors can create huge liabilities if they do not know their responsibilities or the magnified impact of their actions.
Because new supervisors often are promoted from within an organisation, they usually work directly with employees who were previously their peers. It follows that most people new to a supervisory role face common challenges. Many were selected for advancement because they were the best individual contributors in their units, but they lack formal training on how to delegate work to others and they often have little or no knowledge of a supervisor’s legal responsibilities.
Effective training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are ‘thrown in at the deep end’. Supervisors who are successfully trained become much more effective and productive in their role. They also have fewer problems within their workplace because they are sensitive to what motivates their staff, are better at solving problems and have improved leadership skills.
This course aims to facilitate the development and effective delivery of training for new supervisors and for other supervisors. That preparation is critical for it helps protect the company’s interests, maximises its performance, and enables an organisation to get the most from its employees.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
· The importance of effective training for supervisors
· The realities of training new supervisors
· The top 10 mistakes made by new supervisors
· How to assess the learning needs of new supervisors?
· The methods for needs assessment
· General warnings and caveats
· How to use focus groups to assess training needs?
· How to adapt, prepare for and conduct effective focus groups?
· How to design interactive training for new supervisors?
· The principles of adult learning
· What you should keep in mind as you prepare your detailed plan?
· How to facilitate new supervisor training?
· What is a facilitator?
· Experiential learning and the five phases of the experiential learning cycle
· Questions that facilitators can use to fully implement the experiential learning cycle
· How to create the learning environment?
· The four conditions the facilitator should create to maximise learning
· How to evaluate and improve new supervisor training?
· Why you should evaluate the training you design and deliver to new supervisors?
· The classic levels of training evaluation
· The Kirkpatrick’s model
· How to maximise the benefits of evaluating your training sessions?
· New supervisor training for individuals and small groups
· When to use an individual training session?
· How to choose the content for an individual training session?
A step-by-step preparation and delivery of an individual training session
· When to use a small group training session?
· How to choose the content for a small group training session?
· A step-by-step preparation and delivery of a small group training session
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.