COURSE OVERVIEW:

It is inevitable in your role as a manager that you will have to deal with employees who earn the label "difficult." While some managers choose to do nothing, it is worth your while to take action to remedy the problem. After all, maintaining an effective working environment is conducive to employee performance.

A difficult employee is not just a problem between one employee and another. If one person makes life difficult for the company, discontent can fester and become a major distraction. The air of dissent affects everyone and can cause a dramatic decrease in productivity and the departure of other employees. If handled correctly, you have the power to diffuse the situation and return the team to productivity.

Unfortunately, dealing with difficult employees is an unavoidable part of the job, and it’s best to address the matter sooner rather than later. Let’s face it, you probably were never taught how to communicate with employees. Or if you were, the lessons were ludicrously general like how to distinguish between an introvert’s and an extrovert’s communication style. But how did this information translate into words you should use when an employee smells so bad it distracts anyone who walks into the office. Or how to get a passive-aggressive employee to do what he or she has been asked to do. The answer, of course, is that it didn’t help you at all. And you, unfortunately, are left to wing it or, even worse, say nothing at all.

Well, you’ve come to the right place. In this course, you’ll find plenty of information and techniques on how to use communication not as a Band-Aid but as a true management tool for getting results on how to deal with many different types of difficult employees.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The difference between subjective and objective language
• The imperatives of communicating with difficult people
• The principles of communicating with difficult employees
• How to deal with complainers?
• How to validate the employee’s concerns?
• How to be diplomatic?
• What thing you should avoid saying?
• How to take a forward-looking approach?
• Why you should speak with the employee in a quiet, closed-door discussion? And how to discuss the problem?
• How to address an employee who does not dress properly?
• How to address an employee’s whose behaviour is disruptive or insulting?
• How to address an employee who has hygiene problems?
• How to deal with employees who spread rumours?
• How to deal with lazy or lethargic employees?
• How to handle unmotivated employees in meetings?
• How to handle unmotivated employees in one-on-one situations?
• How to deal with passive-aggressive employees?
• How to deal with angry employees?
• Why you should not let your employees wallow in anger?
• How to handle employees who express anger during meetings?
• Why you should beware the “anger” trap?
• How to create synergy and understanding?
• How to come to an agreement with angry employees?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.