COURSE OVERVIEW:
Welcome to the Advanced Performance Management Strategies course. This program will equip you with the skills and knowledge to design, implement, and sustain a performance management approach that links individual, team, and organisational performance to strategic objectives and continuous improvement. Throughout this course, you will learn how to align goals, measures, behaviours, and development so that performance management becomes an integrated, value-adding system rather than a once-a-year administrative exercise.
This course begins by defining what performance management is and placing it within the wider context of organisational strategy and change. This section explains why organisations have to evolve, how the mantra of continuous improvement drives the need for clear strategic aims and objectives, and how to set a performance strategy that is grounded in environmental analysis. This section also introduces the use of PESTLE and SWOT analysis, shows how to achieve organisational alignment through the performance management cycle, and explains how alignment of objectives is reinforced through both typical annual review meetings and regular review conversations.
The strategic drivers of performance are then linked to human motivation and learning so you can understand how people respond to objectives and feedback. This section explains how motivation is about meeting needs and expectations, explores Maslow’s hierarchy of needs, Herzberg’s theory, and Expectancy theory in the workplace, and connects these ideas to real performance challenges. This section also examines how people learn, how to use the learning cycle to increase awareness and capability, and how these insights support more effective performance conversations and development planning.
The performance management toolkit is then explored to provide practical methods and frameworks for planning and measuring performance. This section explains how to make objectives SMART to manage performance, how to align individual and team objectives to strategic objectives, and how to design measures, targets, and KPIs that are relevant to the work being done. This section also explores how to balance measures using tools such as the balanced scorecard, how to integrate organisational values into objectives, how to create team values that reinforce culture, and the types of competency frameworks used to define what “good performance” looks like, including what competencies mean in a performance management context.
Feedback and diagnostic tools are then examined to show how you can gain a fuller picture of performance from multiple perspectives. This section explains what 360-degree feedback is and how feedback is collected from managers, peers, direct reports, and other stakeholders to build a rounded view of behaviour and impact. This section also explores how to use 360-degree feedback for development, how to use it carefully for appraising performance, and how to complement formal tools with informal feedback so that performance management becomes a continuous, conversational process rather than a single annual event.
The day-to-day skills of managing performance are then explored to help you translate frameworks into effective practice. This section explains how to assess performance fairly, how to collect evidence in an objective and systematic way, and how to evaluate performance against agreed standards or competencies. This section also covers how to prepare and give constructive feedback, how to set and prioritise work objectives, why people sometimes find objectives unrealistic, and how to set meaningful objectives even for repetitive jobs so that everyone can see how their work contributes to the bigger picture.
Development planning and capability building are then examined as essential components of a high-performing environment. This section explains how to identify and meet development needs through structured discussions and analysis of performance gaps, and how to articulate the personal benefits of development to increase buy-in. This section also explores how to use personal development planning, how to support the transfer of learning back to the job so that training leads to behaviour change, and how to manage one-to-one performance meetings by establishing what you want to achieve and structuring the conversation to deliver those outcomes.
Managing difficult performance and behaviour is then explored so that you are prepared for the more challenging aspects of performance management. This section explains how to deal with poor performance using clear standards, support, and follow-through, how to address difficult attitudes and patterns of conduct, and how people typically deal with conflict in ways that may help or hinder resolution. This section also shows how to respond to difficult behaviour constructively, how to use Berne’s theory to understand interaction patterns, when to consider disciplinary action, and what to do before taking disciplinary action so that processes remain fair, consistent, and legally sound.
By the end of this course, you will be able to design and operate a performance management system that aligns with organisational strategy, motivates individuals, and supports continuous improvement at all levels. You will know how to set and evaluate SMART objectives, select and balance measures and KPIs, integrate values and competencies into performance expectations, and use reviews, feedback, and development planning to build capability and address underperformance. Most importantly, you will be equipped with a comprehensive, practical set of tools and approaches to manage performance conversations confidently, handle difficult situations professionally, and build a culture where clear expectations, regular feedback, and ongoing development drive sustained organisational success.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What is performance management?
- Why organisations have to evolve?
- The mantra of ‘continuous improvement’
- The importance of organisational strategic aims and objectives
- How to set the performance strategy?
- The PESTLE and SWOT analysis
- How to achieve organisational alignment?
- The performance management cycle
- Linking into the alignment of objectives
- The typical annual review meeting
- The regular review meetings
- How motivation is about meeting needs and expectations?
- The Maslow’s hierarchy of needs
- The Herzberg’s theory
- The Expectancy theory in the workplace
- How people learn?
- How to use the learning cycle to increase awareness?
- The performance management toolkit
- How to make objectives SMART to manage performance?
- How to align performance to the strategic objectives?
- Measures, targets and KPIs for performance management
- How to make the measures relevant?
- How to balance the measures?
- The balanced scorecard
- How to integrate values into objectives?
- How to create team values?
- The types of competency frameworks
- What are competencies in performance management?
- The 360-degree feedback and how is feedback collected?
- How to use 360 for development?
- How to use 360 to appraise performance?
- How to get informal feedback?
- The skills of managing performance
- How to assess performance?
- How to collect the ‘evidence’?
- How to evaluate performance against the standards?
- How to prepare and give constructive feedback?
- How to set work objectives?
- How to prioritise objectives?
- Why people sometimes find work objectives unrealistic?
- How to set objectives for repetitive jobs?
- How to identify and meet development needs?
- The personal benefits of development
- Personal development planning
- How to transfer learning to the job?
- How to manage one-to-one performance meetings?
- How to establish what you want to achieve?
- How to deal with poor performance?
- How to deal with difficult attitudes ?
- How people deal with conflict?
- How to respond to difficult behaviour?
- How to use Berne’s theory?
- When to take disciplinary action?
- What to do before taking disciplinary action?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.