COURSE OVERVIEW:
Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organisations in which the relationships exist and develop.
It takes just one incident to damage the trust between people. Trust is a vital ingredient in any productive relationship. To gain it, there has to be openness and honesty and this only happens if we communicate effectively and behave in a way that represents our true feelings and needs.
Workplace relationships directly affect a worker's ability and drive to succeed. These connections are multifaceted, can exist in and out of the organisation, and be both positive and negative. One such detriment lies in the nonexistence of workplace relationships, which can lead to feelings of loneliness and social isolation.
People you have a working relationship with include co-workers, supervisors and people you manage, as well as clients, service providers and professional colleagues. Strong working relationships take time to mature, so focus on being consistent and dependable.
Working relationships are the connections you form with co-workers, colleagues and managers in the workplace. Although the relationships you build with colleagues and managers may not be as intimate as those you have with family and friends, they are nonetheless crucial.
It is important to realise that a working relationship is different from a personal relationship. A personal relationship involves sharing emotions and personal truths, while a working relationship is a formal association and serves the specific purpose of ensuring good teamwork and productivity.
This course looks at the principles of communication and assertive behaviour and how applying these principles enables openness and honesty to be brought into a relationship and paves the way for more successful working relationships. Then looks at how you can build a positive working relationships by using these skills in three areas of your work: negotiations, meetings and conflict management.
The first part of this course starts by explaining what is communication and the models of the communication process. Then examines the barriers to communication and the skills for verbal communications. Then discusses what assertiveness is and to behave assertively. Also, discusses how to get assertive thinking. Then examines the techniques for behaving assertively.
The second part begins by explaining how to make meetings productive including; preparing for meetings, participating in meetings and leading meetings. Then explains what negotiation is and how to negotiate win-win solutions. Also, explains the two approaches to negotiation and the skills needed for negotiation. Then discusses how to recognise and manage conflict and why does conflict happen. Finally, explains the role of the manager in managing conflict.
LEARNING OUTCOMES:
By the end of this course, you will be able to:
- Understand the models of effective interpersonal communication
- Identify the factors that influence organisational communication
- Recognise the main barriers to effective communication
- Discover six skills for improving your verbal communication
- Identify the characteristics of assertive, aggressive and submissive behaviours
- Review how you behave in particular situations
- Identify the factors that hinder assertiveness and trigger aggressive or submissive behaviour
- Explore techniques for developing assertive behaviour in threatening or difficult situations
- Plan to behave more assertively in a particular situation
- Identify the purpose of meetings
- Explore why meetings sometimes fail
- Understand how to prepare for a meeting
- Evaluate your skills as a meeting participant
- Consider the role of the chairperson
- Identify the skills required to chair a meeting
- Identify the purpose and possible outcomes of the negotiation process
- Consider the difference between two techniques used by skilled negotiators: positional bargaining and principled negotiation
- Explore and practise the skills and techniques you need to be a successful negotiator
- Identify sources of conflict at work
- Enhance your ability to recognise conflicts and disagreements at work
- Examine the role of the manager in managing conflict so that it does not become damaging to the individual or organisations involved
- Reflect on the range of strategies that you use to deal with conflict and consider how you can develop these further
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.