COURSE OVERVIEW:

One of the best ways to connect with people and build quality relationships is through making conversation. Although most people can hold a conversation, only a few are smooth and charismatic when they talk.

Conversation is our primary management tool. We converse to build relationships with colleagues and customers. We influence others by holding conversations with them. We converse to solve problems, to co-operate and find new opportunities for action. Conversation is our way of imagining the future. It may be good to talk, but conversations at work are often difficult.

Strong conversation skills can make a big difference in the workplace. Knowing how to share an attentive, friendly discussion will give you more confidence and help you build better relationships. As you improve your skills, you’ll become a more thoughtful listener, give sharper responses, and learn how to handle common mistakes.

The importance of conversation skills: these skills can be the difference between having great friends, connections, and experiences and...not.

• In your business or career, good conversation skills can help you land a new client, or lay the groundwork for future promotions.
• In your social life, good conversation skills can help you get a date, or build a relationship with a potential lifelong friend.

This course is designed to provide an overview on communication, how conversations work and many proven strategies to help you improve your conversations. The first part explains what communication is, the transmission model and then explores how we understand. Also presents a new model of communication, the three levels of understanding and how conversation is the heart of communication.

The second part explains what conversation is, how it works and why do conversations go wrong? Finally, the course provides detailed explanation on ways to improve your conversations.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is a conversation?
• The importance of having conversation skills
• What is communication?
• The transmission model
• The Shannon–Weaver transmission model of communication
• The problems with the transmission model
• How do we understand?
• The parallel processing
• A new model of communication
• The three levels of understanding
• The big issue of small talk
• The importance of building rapport
• What to avoid so that the other person does not feel excluded or interrogated?
• The importance of learning the art of conversation
• How to display the shape of our thinking?
• How to influence with our ideas?
• How conversation is the heart of communication?
• How conversations work?
• What is a conversation?
• How to balance advocacy and enquiry within a conversation?
• Why do conversations go wrong?
• How to put conversations in context?
• How to work out the relationship?
• How our relationship operates along a number of dimensions?
• Meredith Belbin’s team roles
• How an effective conversation manages structure?
• How conversations can go wrong?
• Ways to improve your conversations
• How to clarify your objective?
• How to structure your thinking?
• The WASP model of conversation
• The four types of conversations
• How to manage time for and in the conversation?
• Why conversations can go too fast or too slow?
• How to slow down or speed up a conversation?
• How to find common ground ?
• How to move beyond argument?
• The ladder of inference
• Why you should summarise often?
• Why use visuals?
• How to use metaphors during a conversation?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.