COURSE OVERVIEW:

Information is so crucial to all aspects of our lives that we literally cannot afford to manage it badly. Individuals and organisations rely on their ability to select and process information, both to make sense of their local environment and to try to understand the bigger picture. Information management underpins the key activities of planning, analysis, action and, above all, learning and development.

Information management (IM) concerns a cycle of organisational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposition through archiving or deletion.

This cycle of information organisation involves a variety of stakeholders, including those who are responsible for assuring the quality, accessibility and utility of acquired information; those who are responsible for its safe storage and disposal; and those who need it for decision making. Stakeholders might have rights to originate, change, distribute or delete information according to organisational information management policies.

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge.

Knowledge management (KM) therefore implies a strong tie to organisational goals and strategy, and it involves the management of knowledge that is useful for some purpose and which creates value for the organisation.

Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge. KM is an enabler of organisational learning.

This course looks at information in five parts, starting with the sourcing of information and culminating in an exploration of the ways in which organisations manage information and knowledge.

The first part of this course, information and decision making, includes discussions on: from data to information to knowledge and learning, information comes in many forms, information as an aid to decision making and using the Web as an information resource.

The second part, evaluating information, includes discussions on: information overload, evaluating information and good practice for reducing overload.

The third part, communicating information, includes discussions on: planning and structuring your document and using the power of text in presentations.

The fourth part, information systems, includes discussions on: key issues in systems development, intranets and extranets and data security.

The fifth and final part, knowledge management, includes discussions on: how do you manage knowledge, challenges and critical success factors and knowledge management in practice.

LEARNING OUTCOMES:

By the end of this course, you will be able to:

·       The differences between data, information and knowledge

·       The forms of information

·       Identify and evaluate the sources of information that you use

·       Assess whether information flows effectively within your team and identify areas for improvement

·       Analyse how effectively you use the Internet as an information source

·       Identify the characteristics of information for management decisions

·       Identify information overload and assess why it occurs

·       Evaluate the information you receive by assessing its quality and value to you

·       Reduce your information overload

·       Identify the features of clear written communication

·       Evaluate your writing style

·       Plan an effective presentation

·       Develop notes and visual aids to support your presentation

·       Identify the key stages in the system development life cycle and your contribution towards it

·       Understand Anthony’s pyramid model and its influence on management thinking

·       Identify information systems disaster menu

·       Identify the contrast of the internet, intranet and extranet

·       Identify the benefits of a corporate intranet

·       Explore the methods of data security

·       Assess how well your organisation manages data security

·       Define knowledge management and its relationship to learning processes

·       Identify the dynamic relationship between information and knowledge

·       Identify the barriers to knowledge management

·       Identify the critical success factors in knowledge management

·       Identify the 12 steps to knowledge mobilisation

·       Mobilise knowledge management in your organisation

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.