COURSE OVERVIEW:
Business work, especially in an office setting, demands a certain degree of collaboration. For instance, important decisions often call for more than one person's perspective and important work often needs the expertise of multiple people to get done. Meetings are one way to make collaboration structured and organised, but without a sense of purpose or control, meetings can easily become overlong and inefficient. Knowing how to plan, prepare, and lead a meeting that you're chairing can make the difference between an effective meeting and a wasted one.
Your meeting is one of millions being held today around the world. Meetings are one of the commonest ways in which people communicate at work. The higher we climb the managerial ladder; the more meetings we attend. And radical changes in the way we work – project and cross functional teams, new kinds of client partnerships – are creating ever more opportunities for meetings.
You are about to chair a meeting. Everybody is arriving in half an hour. How do you feel? Chairing is one of the most high-profile and challenging tasks for any manager. An effective meeting makes a major contribution to an organisation’s success; a poor meeting can do more damage than not meeting at all. Ninety per cent of a successful meeting happens before it starts. You are already at an advantage.
The Chair usually takes the blame when things go wrong, but rarely gets credit when all goes well. The reason is that a meeting is a group in action: when people succeed as a team, they feel they have done it themselves. Your task, then, is to create the conditions in which people can give their best.
This course will show you how to prepare, conduct and close a business meeting. It starts by explaining the golden rules for effective meetings, how to identify participants and how to make full use of the meeting agenda. Then explains how to prepare the venue, furniture and the equipment and then finally discusses how to open, manage and close the meeting.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The importance of chairing a business meeting
- How to identify the purpose of the meeting?
- The costing of your meeting
- If your meeting is necessary or not?
- How to clarify the meeting objectives?
- Calling a meeting to exchange and evaluate information
- Calling a meeting to solve problems
- Calling a meeting to inspire
- Calling a meeting to resolve conflict
- Why business meetings fail?
- The golden rules of effective meetings
- Who is attending the meeting?
- The different roles in business meetings
- How groups work in meeting?
- The different signs of participants’ withdrawal
- The points of order you should consider for formal meetings?
- What’s on the meeting agenda?
- How to make full use of the agenda?
- The contents of the agenda
- How to construct and assemble the meeting agenda?
- How to liaise with the meeting’s administrator?
- How and why you should avoid ‘any other business’ – not on the agenda - during a meeting?
- How to decide on where the meeting is being held?
- How to prepare the venue?
- How to mind the furniture?
- How to plan the room layout?
- How to decide on the equipment for the meeting?
- How to chair your meeting?
- How to establish your style to lead?
- How to open the meeting?
- The importance of adversarial thinking while chairing a meeting
- How to improve the quality of the conversation during the meeting?
- The ten commandments of effective listening?
- How to successfully close the business meeting?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.