COURSE OVERVIEW:
Welcome to the course on Achieving Quality in Project Management. This course is designed to provide project managers and professionals with the knowledge and skills necessary to ensure high-quality outcomes in their projects. By focusing on quality management principles and practices, this course will help you deliver projects that meet or exceed stakeholder expectations and industry standards.
We begin with an introduction to quality in project management, defining what quality means in the context of projects and emphasising its importance. Quality in projects is about meeting the needs and expectations of stakeholders, ensuring that the deliverables are fit for purpose. The objectives of quality management in projects include enhancing customer satisfaction, improving efficiency, and reducing costs associated with poor quality.
Next, we will explore the quality management framework, covering the key principles and concepts that underpin effective quality management. We will discuss the components of quality management and how they integrate with project management processes to ensure a cohesive approach to achieving project quality.
Quality planning is the first step in the quality management process. This section will guide you through developing a quality management plan, setting quality standards and metrics, and using various tools and techniques for quality planning. Proper quality planning sets the foundation for maintaining high standards throughout the project lifecycle.
Quality assurance focuses on the activities and processes that ensure quality standards are being met. We will discuss the purpose of quality assurance, how to implement quality assurance activities, and the role of quality audits and reviews in maintaining project quality.
Quality control involves monitoring and measuring project outputs to ensure they meet the required standards. This section will cover techniques for monitoring quality performance, using quality control tools, and implementing corrective actions and improvements to address any quality issues that arise.
Quality improvement is an ongoing effort to enhance project processes and outcomes. We will explore continuous improvement strategies, process improvement techniques, and the role of innovation in driving quality improvement. These practices help ensure that projects continually evolve to meet higher quality standards.
Stakeholder engagement is crucial for successful quality management. This section will discuss how to identify stakeholders, develop effective communication strategies, and manage stakeholder expectations to ensure that all parties are aligned on quality objectives.
Quality management must be considered at every phase of the project lifecycle. We will discuss how to ensure quality during project initiation, execution, and closure. Each phase presents unique challenges and opportunities for maintaining and enhancing quality.
Risk management and quality are closely related. We will explore how to identify and mitigate quality risks, and the importance of integrating risk management with quality management to proactively address potential quality issues.
Various tools and techniques can be used to achieve quality in projects. We will cover Six Sigma, Lean methods, Total Quality Management (TQM), and Quality Function Deployment (QFD). These methodologies provide structured approaches to improving quality and efficiency.
Quality metrics and key performance indicators (KPIs) are essential for measuring and managing project quality. This section will discuss how to define quality metrics, identify relevant KPIs, and use these metrics to monitor and control quality throughout the project.
Quality management standards and frameworks provide guidelines and best practices for achieving quality. We will explore standards such as ISO 9001 and industry-specific quality frameworks, and discuss how to implement these standards in your projects to ensure compliance and excellence.
By the end of this course, you will have a thorough understanding of how to achieve quality in project management. You will be equipped with practical tools and techniques to plan, assure, control, and improve quality in your projects, ensuring successful outcomes that meet the highest standards.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Quality in Project Management
- Definition of Quality
- Importance of Quality in Projects
- Objectives of Quality Management
2. Quality Management Framework
- Key Principles and Concepts
- Components of Quality Management
- Integration with Project Management Processes
3. Quality Planning
- Developing a Quality Management Plan
- Quality Standards and Metrics
- Tools and Techniques for Quality Planning
4. Quality Assurance
- Purpose of Quality Assurance
- Implementing Quality Assurance Activities
- Quality Audits and Reviews
5. Quality Control
- Monitoring Quality Performance
- Quality Control Tools and Techniques
- Corrective Actions and Improvements
6. Quality Improvement
- Continuous Improvement Strategies
- Process Improvement Techniques
- Role of Innovation in Quality Improvement
7. Stakeholder Engagement in Quality Management
- Identifying Stakeholders
- Communication Strategies
- Managing Stakeholder Expectations
8. Quality Management in Different Project Phases
- Quality in Project Initiation
- Quality during Project Execution
- Ensuring Quality in Project Closure
9. Risk Management and Quality
- Identifying Quality Risks
- Mitigating Quality Risks
- Integrating Risk and Quality Management
10. Tools and Techniques for Quality Management
- Six Sigma and Lean Methods
- Total Quality Management (TQM)
- Quality Function Deployment (QFD)
11. Quality Metrics and KPIs
- Defining Quality Metrics
- Key Performance Indicators (KPIs) for Quality
- Using Metrics for Quality Control
12. Quality Management Standards and Frameworks
- ISO 9001 and Other Standards
- Industry-Specific Quality Frameworks
- Implementing Standards in Projects
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.