COURSE OVERVIEW:

Communication isn’t about the way the message is transmitted. It’s isn’t even about the message itself. Communication is about understanding, and how it is mutually transmitted between a sender and a receiver. That said, if there is no such mutual understanding, then communication isn’t happening.

The importance of communication in business cannot be overstated and, as such, it needs to be effective for the business to run smoothly. In fact, communication is an essential aspect of the management of a business. The basic functions of a manager cannot be done if there is no effective communication between the manager and the employees.

The kind of communication that happens in business involves the flow of information back and forth between the higher-ups and the lower-downs, as well as side to side. What that means, basically, is that information will flow down ranks within a company as well as across them.

Business communication is important to managers as it helps them carry out their basic functions within the organisation. They should have all the information pertaining to the specific tasks as well as the entire organisation and must then seek to communicate this information to all employees in the organisation. Managers need to communicate with supervisors who need to communicate with their teams. Colleagues need to communicate with each other. All of this needs to happen seamlessly or else havoc and chaos will reign in the business.

A great part of the time spent by a manager in an organisation is devoted to communication. Whether that communication is face to face or using some other channel, it takes up a healthy chunk out of the manager’s day.

This course provides many lessons that are intended to convey the essentials and the importance of business communication for day-to-day business success. The objective of this course is to help you do that better. And it’s not just about you. Because you manage people, you have the opportunity to apply management by modelling. Like it or not, you’re a behavioural model. The people you manage expect more from you because you’re a manager. Among other things, they expect you to communicate well. If you do, you can inspire them to communicate better. If you do not, you will influence them in other ways, with negative consequences.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The importance of effective business communication

·       Why communication requires care?

·       How to connect with people?

·       The important factors that make strong interpersonal skills a job requirement for any manager

·       Why build trust through consistency?

·       How to manage perceptions?

·       How to understand peoples frame of reference?

·       Why choose words with care before communicating?

·       The guidelines for using verbal cues

·       How to improve your vocal cues?

·       How to vary your rate, pitch, volume, and tone appropriately?

·       How to work with communication styles and thought patterns?

·       Why not react to extreme behaviours?

·       How to recognise concrete and conceptual patterns?

·       The important points about communication profiles

·       How to deal with movers and shakers?

·       How to deal with narrators?

·       How to deal with caregivers?

·       How to deal with mapmakers?

·       How to better connect with your employees?

·       Why communicate to express, not impress?

·       How to ask and listen effectively?

·       Why plan to communicate instructions?

·       How to give instructions effectively?

·       How to give corrective feedback?

·       What to do if an employee reacts negatively to corrective feedback?

·       How to deal with disturbances?

·       How to deal with people crying?

·       Why deal with counterproductive communication?

·       How to manage aggressive communicators?

·       How to handle peoples’ outbursts?

·       How to help passive communicators?

·       How to manage and resolve conflicts?

·       How to deal with counterproductive conflicts?

·       Why be a model for your employees?

·       How to prepare for meetings?

·       How to communicate when you delegate?

·       How to run meetings right?

·       How to exhibit model behaviour?

·       How to prepare to present?

·       The importance of practice before presenting?

·       How to deal with nervousness?

·       How to hide your anxiety?

·       How to answer questions the right way?

·       How to use e-mail effectively?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.