COURSE OVERVIEW:

Communication in organisations encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. Developing organisational communication awareness and effectiveness is more than just having know-how or knowledge. Efficient organisational communication involves knowing how to create and exchange information, work with diverse groups or individuals, communicate in complicated and changing circumstances, as well as having the aptitude or motivation to communicate in appropriate manners.

Organisational communication helps us to 1) accomplish tasks relating to specific roles and responsibilities of sales, services, and production; 2) acclimate to changes through individual and organisational creativity and adaptation; 3) complete tasks through the maintenance of policy, procedures, or regulations that support daily and continuous operations; 4) develop relationships where “human messages are directed at people within the organisation-their attitudes, morale, satisfaction, and fulfilment and 5) coordinate, plan, and control the operations of the organisation through management. Organisational communication is how organisations represent, present, and constitute their organisational climate and culture—the attitudes, values and goals that characterise the organisation and its members.

Organisational communication largely focuses on building relationships and interacting with internal organisational members and interested external publics. There are two ways of looking at organisational communication. The conventional approach focuses on communication within organisations. The second approach is communication as organisation — meaning organisations are a result of the communication of those within them. Communication is not just about transmitting messages between senders and receivers. Communication literally constitutes, or makes up, our social world.

This course begins by analysing and discussing the communication process, including encoding and decoding messages, the importance of effective listening, and the two-way nature of communication. It also explains the factors influencing the communication process, such as state of mind, assertiveness, attitudes, and assumptions, and shows you how to become a more effective communicator.

The second part focuses on communication at work, covering topics such as giving feedback, influencing, networking, negotiating, and delivering presentations or briefings. It then explains how to make meetings work, discussing types of meetings, participants, reasons for holding meetings, and meeting preparation. Finally, it explains how to lead meetings, manage discussions, foster creativity, and write meeting minutes.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The importance of efficient organisational communication

·       The communication process

·       The encoding and decoding of the message

·       Body language in communication

·       The importance of the words you choose and the way you say it

·       The nine main types of verbal behaviour

·       How to choose the channel of communication?

·       The importance of effective listening

·       The implication of not listening

·       The reasons for not listening

·       What behaviours (verbal and non-verbal) convey that someone is not listening?

·       How to listen openly and send convincing messages?

·       How communication is a two-way process?

·       The factors influencing the communication process

·       The impact of peoples different state of mind on communication

·       The behaviours associated with each state of mind?

·       The communication characteristics of the different type of behaviour

·       The attitudes towards people with disabilities

·       How to challenge negative attitudes and assumptions?

·       The importance of trust and having trustworthiness competence in communication

·       How to become a more effective communicator?

·       The strategies for improving the way you communicate

·       How to improve the quality of conversations?

·       How to effectively communicate at work?

·       How to give feedback and influence others?

·       The Maslow’s hierarchy of needs

·       How to give feedback that motivates?

·       The importance of networking

·       The Tannenbaum and Schmidt leadership model

·       The McGregor leadership model

·       The Hersey and Blanchard theory of situational leadership model

·       The relationship between communication skills and negotiating

·       The eight behaviours for successful negotiation

·       How to deliver a presentation or briefing?

·       How to make meetings work?

·       The types of meetings

·       How to identify meeting participants?

·       The reasons for holding meetings

·       The importance of preparing for a meeting preparation

·       How to lead meetings?

·       How to manage a discussion effectively?

·       How to encourage innovation in meetings?

·       The importance of group thinking

·       The six thinking hats method

·       The mind mapping method

·       The barriers which can prevent creative thinking

·       The importance of writing the meeting minutes

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.