COURSE OVERVIEW:
Welcome to the course on Operational Excellence in Business. This course is designed to provide business leaders, managers, and professionals with the knowledge and skills necessary to achieve and sustain operational excellence within their organisations. By understanding and implementing best practices in operational management, you can drive efficiency, quality, and continuous improvement across all aspects of your business.
We begin with an introduction to operational excellence, where we define the concept and explore key concepts. This section covers the importance of operational excellence in achieving business success and its historical evolution, providing context for its relevance in modern business environments.
Organisational culture and leadership play a critical role in operational excellence. You will learn about the role of leadership in fostering operational excellence, building a culture of continuous improvement, and engaging and empowering employees to contribute to operational goals.
Strategic planning and goal setting are foundational for aligning operations with business strategy. This section covers setting SMART goals and strategic performance management to ensure that operational activities support the overall business objectives.
Process improvement methodologies are essential for achieving operational excellence. You will explore lean principles, Six Sigma techniques, and the Kaizen philosophy, gaining practical tools for improving processes and eliminating waste.
Value stream mapping is a powerful technique for identifying and optimising value streams within your organisation. This section covers creating value stream maps, analysing them, and implementing improvements to enhance efficiency and value delivery.
Quality management systems are crucial for maintaining high standards. This section covers ISO 9001 standards, Total Quality Management (TQM), and Continuous Quality Improvement (CQI), providing frameworks for ensuring quality across all operations.
Performance metrics and KPIs are vital for tracking and improving performance. You will learn about selecting relevant KPIs, implementing performance dashboards, and using data-driven decision-making to enhance operational effectiveness.
Waste reduction techniques help streamline operations and reduce costs. This section covers identifying types of waste, implementing the 5S methodology, and strategies for streamlining operations to eliminate inefficiencies.
Supply chain management is critical for operational excellence. You will explore supplier relationship management, inventory management and optimisation, and logistics and distribution efficiency to ensure a smooth and efficient supply chain.
Risk management and compliance are essential for operational stability. This section covers identifying and assessing risks, developing risk mitigation strategies, and ensuring regulatory compliance to protect your organisation from potential disruptions.
Technology and innovation play a significant role in achieving operational excellence. You will learn about the role of technology, implementing automation and robotics, and embracing digital transformation to enhance operational capabilities.
Change management is crucial for sustaining improvements. This section covers principles of effective change management, overcoming resistance to change, and sustaining change initiatives to ensure long-term success.
Customer focus and satisfaction are at the heart of operational excellence. You will explore understanding customer needs, implementing customer feedback systems, and enhancing the customer experience to build loyalty and drive business growth.
Financial management is essential for operational success. This section covers budgeting and cost control, financial analysis and reporting, and ROI analysis for operational initiatives to ensure financial stability and profitability.
Case studies and best practices provide valuable insights and lessons from leading organisations. You will examine examples of operational excellence in action, learn from their successes and challenges, and adapt best practices to your business context.
By the end of this course, you will be equipped with the comprehensive knowledge and practical strategies needed to achieve and sustain operational excellence, ensuring efficiency, quality, and continuous improvement across all aspects of your organisation.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Operational Excellence
- Definition and Key Concepts
- Importance of Operational Excellence
- Historical Evolution
2. Organisational Culture and Leadership
- Role of Leadership in Operational Excellence
- Building a Culture of Continuous Improvement
- Employee Engagement and Empowerment
3. Strategic Planning and Goal Setting
- Aligning Operations with Business Strategy
- Setting SMART Goals
- Strategic Performance Management
4. Process Improvement Methodologies
- Lean Principles
- Six Sigma Techniques
- Kaizen Philosophy
5. Value Stream Mapping
- Identifying Value Streams
- Creating Value Stream Maps
- Analysing and Optimising Value Streams
6. Quality Management Systems
- ISO 9001 Standards
- Total Quality Management (TQM)
- Continuous Quality Improvement (CQI)
7. Performance Metrics and KPIs
- Selecting Relevant KPIs
- Implementing Performance Dashboards
- Data-Driven Decision Making
8. Waste Reduction Techniques
- Identifying Types of Waste
- Implementing 5S Methodology
- Streamlining Operations
9. Supply Chain Management
- Supplier Relationship Management
- Inventory Management and Optimisation
- Logistics and Distribution Efficiency
10. Risk Management and Compliance
- Identifying and Assessing Risks
- Developing Risk Mitigation Strategies
- Ensuring Regulatory Compliance
11. Technology and Innovation
- Role of Technology in Operational Excellence
- Implementing Automation and Robotics
- Embracing Digital Transformation
12. Change Management
- Principles of Effective Change Management
- Overcoming Resistance to Change
- Sustaining Change Initiatives
13. Customer Focus and Satisfaction
- Understanding Customer Needs
- Implementing Customer Feedback Systems
- Enhancing Customer Experience
14. Financial Management
- Budgeting and Cost Control
- Financial Analysis and Reporting
- ROI Analysis for Operational Initiatives
15. Case Studies and Best Practices
- Examples of Operational Excellence in Action
- Lessons Learned from Leading Organisations
- Adapting Best Practices to Your Business
COURSE DURATION:
The typical duration of this course is approximately 3-4 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.