COURSE OVERVIEW:
Welcome to the Essential Skills for Disability Support Workers course. This course is designed to equip you with the key skills, knowledge, and best practices required to provide high-quality, person-centred care.
Working within the National Disability Insurance Scheme (NDIS) framework, support workers play a vital role in empowering individuals with disabilities to lead independent, fulfilling lives while ensuring their safety, dignity, and well-being.
The role of a disability support worker extends beyond providing basic care. This section outlines the key responsibilities of support workers, ethical and professional standards, and the importance of adhering to NDIS guidelines. Understanding the principles of quality support is essential for fostering trust and respect between workers and participants.
Effective communication skills are fundamental in disability support. This section covers active listening techniques, how to build rapport with participants, and ways to communicate effectively with individuals who use non-verbal or alternative communication methods. Adapting communication styles based on individual needs ensures inclusivity and participant engagement.
Providing person-centred support is at the core of disability services. This section explores how to develop and implement Individualised Support Plans (ISPs), support participants in making their own choices, and ensure that care aligns with their personal goals, preferences, and values.
Supporting activities of daily living (ADLs) is a significant part of the role. This section covers assisting participants with personal hygiene, grooming, meal preparation, and promoting independence in daily routines. Encouraging self-sufficiency while providing necessary support enhances participants' dignity and confidence.
Ensuring safe manual handling and mobility assistance is crucial for both participant safety and injury prevention among workers. This section highlights correct lifting and transfer techniques, safe use of assistive equipment, and strategies to minimise workplace injuries and physical strain.
Medication assistance and health monitoring require adherence to strict guidelines. This section provides an overview of medication administration, recognising side effects, and the importance of accurate documentation to maintain compliance with legal and organisational policies.
Mental health is an integral aspect of disability support. This section focuses on supporting participants’ emotional well-being, recognising signs of mental health concerns, providing emotional support, and connecting participants with appropriate mental health services.
Managing challenging behaviours requires skill and sensitivity. This section introduces the principles of Positive Behaviour Support (PBS), safe de-escalation techniques, and conflict resolution strategies to ensure a safe and respectful environment for both participants and support workers.
Encouraging social inclusion and community participation helps individuals build confidence and meaningful connections. This section covers strategies for reducing social isolation, facilitating community engagement, and supporting participants in accessing social and recreational activities.
Cultural competence and diversity awareness are essential in disability support. This section provides insights into working with culturally and linguistically diverse (CALD) and Indigenous communities, ensuring inclusive, respectful, and culturally safe support practices.
Understanding safeguarding and duty of care is a key responsibility of disability support workers. This section covers legal and ethical obligations, recognising and reporting signs of abuse or neglect, and maintaining a safe environment for participants.
Providing transport and travel assistance enables participants to access services, social outings, and appointments safely. This section explores best practices for supporting individuals during transport, securing mobility aids, and managing travel-related risks.
Maintaining workplace health and safety (WHS) in disability settings is essential to prevent accidents and ensure safe working conditions. This section covers identifying workplace hazards, infection control procedures, and WHS compliance in disability care environments.
Different disabilities require different support strategies. This course includes dedicated sections on supporting participants with intellectual and developmental disabilities, physical disabilities, and sensory disabilities, covering tailored approaches to accessibility, rehabilitation, and assistive technology.
Maintaining professional boundaries and self-care is critical for preventing burnout. This section covers strategies for setting appropriate boundaries, recognising signs of compassion fatigue, and prioritising self-care to maintain emotional resilience and job satisfaction.
Finally, documentation, reporting, and compliance are essential for accountability in disability support. This section provides best practices for accurate record-keeping, writing incident reports, and adhering to NDIS and organisational policies.
By completing this course, you will be equipped with the essential skills to provide high-quality care, promote participant well-being, and contribute to a supportive and inclusive environment. This knowledge will not only enhance the professional capabilities of support workers but also improve the lives of the individuals they assist.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to the Role of a Disability Support Worker
- Key Responsibilities in Disability Support
- Ethical and Professional Standards
- Working Within the NDIS Framework
2. Effective Communication Skills
- Active Listening and Building Rapport
- Communicating with Non-Verbal Participants
- Adapting Communication Styles for Different Disabilities
3. Person-Centred Support and Individualised Care
- Understanding and Implementing Person-Centred Practices
- Creating Individualised Support Plans (ISPs)
- Empowering Participants to Make Choices
4. Supporting Participants with Activities of Daily Living (ADLs)
- Assisting with Personal Hygiene and Grooming
- Safe Meal Preparation and Feeding Assistance
- Encouraging Independence in Daily Routines
5. Safe Manual Handling and Mobility Assistance
- Correct Techniques for Lifting and Transferring Participants
- Using Assistive Equipment Safely
- Preventing Workplace Injuries and Strains
6. Medication Assistance and Health Monitoring
- Understanding Medication Administration Guidelines
- Recognising and Responding to Side Effects
- Documenting and Reporting Medication Compliance
7. Supporting Mental Health and Emotional Well-Being
- Recognising Signs of Mental Health Challenges
- Strategies to Provide Emotional Support
- Connecting Participants with Mental Health Services
8. Positive Behaviour Support (PBS) and De-Escalation Techniques
- Understanding the Principles of Positive Behaviour Support
- Managing Challenging Behaviours Safely
- De-Escalation and Conflict Resolution Strategies
9. Social Inclusion and Community Participation
- Encouraging Participants to Engage in Social Activities
- Supporting Access to Community and Recreational Services
- Addressing Social Isolation and Building Connections
10. Cultural Competence and Diversity Awareness
- Understanding and Respecting Cultural Differences
- Providing Inclusive and Culturally Safe Support
- Working with CALD and Indigenous Participants
11. Safeguarding and Duty of Care Responsibilities
- Understanding the Principles of Safeguarding
- Identifying and Reporting Abuse or Neglect
- Legal and Ethical Obligations in Duty of Care
12. Transport and Travel Assistance for Participants
- Safe Transporting of Participants (Wheelchair and Non-Wheelchair Users)
- Supporting Participants with Public and Private Transport
- Managing Travel Risks and Emergencies
13. Workplace Health and Safety (WHS) in Disability Support
- Identifying and Managing Workplace Hazards
- Infection Control and Hygiene Best Practices
- WHS Compliance in Disability Settings
14. Supporting Participants with Intellectual and Developmental Disabilities
- Understanding Cognitive and Learning Disabilities
- Adapting Support Strategies for Individual Needs
- Encouraging Skill Development and Independence
15. Supporting Participants with Physical Disabilities
- Identifying Mobility and Accessibility Needs
- Assisting with Rehabilitation and Exercise Programs
- Ensuring a Safe and Accessible Living Environment
16. Supporting Participants with Sensory Disabilities
- Assisting Individuals with Vision Impairment
- Supporting Participants with Hearing Loss
- Using Sensory Adaptations and Assistive Technology
17. Professional Boundaries and Self-Care for Support Workers
- Maintaining Healthy Professional Boundaries
- Recognising Signs of Burnout and Compassion Fatigue
- Strategies for Self-Care and Mental Well-Being
18. Documentation, Reporting, and Compliance
- Importance of Accurate Record-Keeping
- Writing Incident Reports and Progress Notes
- Complying with NDIS and Organisational Policies
COURSE DURATION:
The typical duration of this course is approximately 3-4 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.