COURSE OVERVIEW:

Welcome to the course on HR Metrics & Key Performance Indicators (KPIs). This course is designed to equip you with the knowledge and skills to effectively measure and manage human resources (HR) performance. By understanding and applying HR metrics and KPIs, you will be able to make informed decisions, enhance strategic HR management, and contribute to overall business success.

We begin with an introduction to HR metrics and KPIs, where you will learn their definition and importance. This section will highlight the critical role these metrics play in strategic HR management and provide an overview of common HR metrics used to gauge various aspects of HR performance.

Recruitment metrics are essential for evaluating the efficiency and effectiveness of the hiring process. You will explore key metrics such as time to fill, cost per hire, and quality of hire to understand how well your recruitment strategies are working.

Employee turnover and retention metrics help you understand the dynamics of employee movement within the organisation. This section covers voluntary vs. involuntary turnover, retention rates, and the reasons for turnover to develop strategies for retaining top talent.

Employee engagement and satisfaction are crucial indicators of workforce morale and productivity. You will learn how to conduct employee satisfaction surveys, calculate the Net Promoter Score (NPS), and measure the engagement index to assess and improve employee engagement.

Training and development metrics provide insights into the effectiveness of your learning programs. This section covers training cost per employee, learning and development ROI, and employee performance improvement to ensure your training initiatives are delivering value.

Performance management metrics are vital for tracking employee performance and goal achievement. You will explore performance appraisal scores, goal achievement rates, and 360-degree feedback to evaluate and enhance performance management processes.

Compensation and benefits metrics help you analyse the financial aspects of HR management. This section covers the compensation ratio, benefits participation rate, and pay equity analysis to ensure fair and competitive compensation practices.

Diversity and inclusion metrics are essential for fostering a diverse and inclusive workplace. You will learn how to measure workforce diversity ratios, calculate the inclusion index, and assess the impact of diversity training to promote an inclusive culture.

Absenteeism and attendance metrics provide insights into employee attendance patterns and their impact on productivity. This section covers absenteeism rate, sick leave utilisation, and employee attendance patterns to manage and improve attendance.

Health and safety metrics are critical for ensuring a safe working environment. You will explore incident rate, lost time injury frequency rate (LTIFR), and the effectiveness of workplace safety training to maintain high safety standards.

Productivity and efficiency metrics help you gauge the overall productivity of your workforce. This section covers revenue per employee, employee productivity index, and overtime utilisation to enhance efficiency and productivity.

HR service delivery metrics evaluate the effectiveness of HR services provided to employees. You will learn about HR response time, employee satisfaction with HR services, and HR service efficiency to improve HR service delivery.

Talent management and succession planning metrics are vital for developing future leaders and managing talent. This section covers succession coverage ratio, internal promotion rate, and talent pool strength to ensure robust talent management.

Employee relations metrics help you understand and manage employee relations issues. You will explore grievance rate, dispute resolution time, and employee relations climate to foster a positive workplace environment.

Finally, HR technology and analytics metrics assess the impact of technology on HR efficiency. This section covers HRIS utilisation rate, data accuracy and integrity, and the impact of HR technology on efficiency to leverage technology for better HR management.

By the end of this course, you will be equipped with the tools and knowledge to effectively use HR metrics and KPIs to measure, analyse, and improve HR performance, contributing to the overall success of your organisation.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

1. Introduction to HR Metrics and KPIs

• Definition and Importance
• Role in Strategic HR Management
• Overview of Common HR Metrics

2. Recruitment Metrics

• Time to Fill
• Cost per Hire
• Quality of Hire

3. Employee Turnover and Retention

• Voluntary vs. Involuntary Turnover
• Retention Rates
• Reasons for Turnover

4. Employee Engagement and Satisfaction

• Employee Satisfaction Surveys
• Net Promoter Score (NPS)
• Engagement Index

5. Training and Development Metrics

• Training Cost per Employee
• Learning and Development ROI
• Employee Performance Improvement

6. Performance Management Metrics

• Performance Appraisal Scores
• Goal Achievement Rates
• 360-Degree Feedback

7. Compensation and Benefits Metrics

• Compensation Ratio
• Benefits Participation Rate
• Pay Equity Analysis

8. Diversity and Inclusion Metrics

• Workforce Diversity Ratios
• Inclusion Index
• Diversity Training Impact

9. Absenteeism and Attendance

• Absenteeism Rate
• Sick Leave Utilisation
• Employee Attendance Patterns

10. Health and Safety Metrics

• Incident Rate
• Lost Time Injury Frequency Rate (LTIFR)
• Workplace Safety Training Effectiveness

11. Productivity and Efficiency

• Revenue per Employee
• Employee Productivity Index
• Overtime Utilisation

12. HR Service Delivery Metrics

• HR Response Time
• Employee Satisfaction with HR Services
• HR Service Efficiency

13. Talent Management and Succession Planning

• Succession Coverage Ratio
• Internal Promotion Rate
• Talent Pool Strength

14. Employee Relations Metrics

• Grievance Rate
• Dispute Resolution Time
• Employee Relations Climate

15. HR Technology and Analytics

• HRIS Utilisation Rate
• Data Accuracy and Integrity
• Impact of HR Technology on Efficiency

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.