COURSE OVERVIEW:
Welcome to the course on Providing Feedback to Underperforming Individuals. This course is designed to equip you with the skills and techniques necessary to deliver effective feedback that enhances performance and fosters professional development, even in challenging situations.
We begin with an introduction to feedback, discussing its importance in the workplace. Effective feedback is crucial for performance improvement and professional growth. You will gain insights into the impact of feedback on individual development and explore various feedback models that provide structured approaches for delivering constructive feedback.
Understanding underperformance is the next critical step. This section covers common causes of underperformance, how to identify signs and symptoms, and the importance of distinguishing between skill and will issues to address the root causes effectively.
Preparing for the feedback session is essential for success. You will learn how to gather relevant information, set clear objectives, and create a conducive environment that fosters open communication and receptivity to feedback.
Structuring your feedback involves using established models to ensure clarity and effectiveness. This section covers the Feedback Sandwich Method, the SBI (Situation-Behaviour-Impact) Model, the GROW (Goal-Reality-Options-Will) Model, and the RADAR (Recognise-Assess-Discuss-Agree-Review) Model, providing you with various frameworks to structure your feedback.
Delivering constructive feedback requires maintaining a positive tone, being specific and clear, and using evidence-based examples. You will explore techniques to ensure your feedback is both constructive and actionable, fostering a positive outcome.
Addressing emotional reactions is crucial for maintaining a productive feedback session. Learn to recognise common emotional responses, manage emotions effectively, and ensure a supportive atmosphere that encourages open dialogue and resolution.
Active listening skills are vital for effective feedback. This section covers the importance of active listening, techniques for effective listening, and how to use reflective and empathic responses to ensure the feedback recipient feels heard and understood.
Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound) is essential for driving improvement. You will learn to collaborate on goal setting, monitor progress, adjust goals as needed, and see practical examples in action.
Creating an action plan involves identifying key areas for improvement, developing step-by-step plans, and assigning responsibilities and timelines. This ensures that the feedback leads to tangible actions and improvements.
Providing ongoing support and follow-up is critical for sustained improvement. You will learn the importance of regular check-ins, offering resources and training, and celebrating small wins and progress to maintain motivation and commitment.
Dealing with resistance is a common challenge in feedback sessions. This section covers understanding reasons for resistance, strategies to overcome it, and building trust and rapport to facilitate acceptance and cooperation.
Legal and ethical considerations are paramount in feedback processes. You will explore maintaining confidentiality, adhering to workplace policies and laws, and ensuring that feedback is fair and unbiased to uphold ethical standards.
Feedback in a diverse workplace requires cultural sensitivity and awareness. Learn to adapt feedback to different personalities, promote inclusivity and equity, and ensure that your feedback respects and values diversity.
Evaluating the feedback process involves gathering feedback on your feedback, continuously improving your feedback skills, and measuring the impact on performance. This ensures that your feedback methods are effective and contribute to ongoing professional development.
By the end of this course, you will be equipped with the knowledge and skills to provide effective, constructive feedback to underperforming or difficult individuals, fostering a culture of continuous improvement and professional growth in your workplace.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
- Importance of Effective Feedback
- Impact on Performance and Development
- Overview of Feedback Models
2. Understanding Underperformance
- Common Causes of Underperformance
- Identifying Signs and Symptoms
- Differentiating Between Skill and Will Issues
3. Preparing for the Feedback Session
- Gathering Relevant Information
- Setting Clear Objectives
- Creating a Conducive Environment
4. Structuring Your Feedback
- The Feedback Sandwich Method
- The SBI (Situation-Behaviour-Impact) Model
- The GROW Model (Goal-Reality-Options-Will)
- The RADAR Model (Recognise-Assess-Discuss-Agree-Review)
5. Delivering Constructive Feedback
- Maintaining a Positive Tone
- Being Specific and Clear
- Using Evidence-Based Examples
6. Addressing Emotional Reactions
- Recognising Common Emotional Responses
- Techniques for Managing Emotions
- Ensuring a Supportive Atmosphere
7. Active Listening Skills
- Importance of Active Listening
- Techniques for Effective Listening
- Reflective and Empathic Responses
- Examples in Action
8. Setting SMART Goals
- Specific, Measurable, Achievable, Relevant, Time-Bound
- Collaborating on Goal Setting
- Monitoring Progress and Adjusting Goals
- Examples in Action
9. Creating an Action Plan
- Identifying Key Areas for Improvement
- Developing Step-by-Step Plans
- Assigning Responsibilities and Timelines
10. Providing Ongoing Support and Follow-Up
- Regular Check-Ins and Updates
- Offering Resources and Training
- Celebrating Small Wins and Progress
11. Dealing with Resistance
- Understanding Reasons for Resistance
- Strategies to Overcome Resistance
- Building Trust and Rapport
12. Legal and Ethical Considerations
- Maintaining Confidentiality
- Adhering to Workplace Policies and Laws
- Ensuring Fair and Unbiased Feedback
13. Feedback in a Diverse Workplace
- Cultural Sensitivity and Awareness
- Adapting Feedback to Different Personalities
- Promoting Inclusivity and Equity
14. Evaluating the Feedback Process
- Gathering Feedback on Your Feedback
- Continuous Improvement in Feedback Skills
- Measuring the Impact on Performance
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.