COURSE OVERVIEW:
Welcome to the Standards for RTOs 2025: VET Student Support Compliance course, focused on ensuring compliance with Quality Area 2 of the Standards for RTOs 2025. This critical area is designed to support Registered Training Organisations (RTOs) in providing high-quality, student-centred services that promote equity, engagement, and success for learners in the Vocational Education and Training (VET) sector. Quality Area 2 prioritises the provision of accurate information, inclusive support, and effective mechanisms for addressing feedback, complaints, and appeals.
We begin by introducing the overarching principles of Quality Area 2, including its intended outcomes and key features. You will gain insight into the intent of this quality area, which is to ensure learners receive the information, resources, and support they need to achieve their educational and career goals. This section also covers the practical steps required for implementation, along with the documentation essential to demonstrating compliance with these standards.
Next, the course delves into Standard 2.1, which focuses on the delivery of clear, accurate, and accessible information to learners. This section provides a detailed exploration of the requirements under the standard, including how to ensure the information provided supports informed decision-making by learners. Practical strategies and documentation requirements for compliance with Standard 2.1 are also discussed.
Building on this foundation, Standard 2.2 extends the focus on information delivery by addressing the importance of ensuring that learners understand their rights and responsibilities, as well as the structure and expectations of their training programs. This section explores practical steps for compliance, such as developing and disseminating comprehensive learner guides and policies.
Standards 2.3 and 2.4 shift the focus to training support, ensuring learners are provided with the resources and assistance needed to succeed in their studies. These sections highlight the importance of tailored support mechanisms, such as access to trainers, mentors, and academic resources, as well as strategies for effectively addressing barriers to learning.
Standard 2.5 addresses diversity and inclusion, a cornerstone of modern education. This section explores strategies for fostering an inclusive learning environment that respects and accommodates the diverse backgrounds, needs, and aspirations of all learners. You will learn practical approaches to implementing inclusive policies, as well as the documentation required to support compliance.
Standard 2.6 emphasises the importance of learner wellbeing, recognising the role of holistic support in fostering positive educational outcomes. This section examines practical strategies for addressing mental health, emotional support, and physical wellbeing, as well as the resources and partnerships that can enhance learner success.
The course then explores Standards 2.7 and 2.8, which focus on feedback, complaints, and appeals. These sections cover the processes required to ensure learners can provide feedback and have their concerns addressed in a timely, transparent, and equitable manner. Practical steps for developing effective policies and procedures, as well as the documentation required to demonstrate compliance, are also discussed in depth.
By the end of this course, you will have a thorough understanding of Quality Area 2 and the practical skills to implement its standards within your RTO. You will be equipped to foster a supportive and inclusive learning environment, ensure compliance with the Standards for RTOs 2025, and enhance the overall experience and outcomes for your learners.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Quality Area 2: VET Student Support
· Outcome
· Overview of Quality Area 2
· Intent of Quality Area 2
· Key Features of the Standards
· Practical Implementation
· Required Documentation
2. Standard 2.1 Information
· Overview and Purpose of Standard 2.1
· In-Depth Review of Standard 2.1
· Practical Steps for Compliance with Standard 2.1
· Required Documents to Support Compliance with Standard 2.1
3. Standard 2.2 Information
· Overview and Purpose of Standard 2.2
· In-Depth Review of Standard 2.2
· Practical Steps for Compliance with Standard 2.2
· Required Documents to Support Compliance with Standard 2.2
4. Standard 2.3 Training Support
· Overview and Purpose of Standard 2.3
· In-Depth Review of Standard 2.3
· Practical Steps for Compliance with Standard 2.3
· Required Documents to Support Compliance with Standard 2.3
5. Standard 2.4 Training Support
· Overview and Purpose of Standard 2.4
· In-Depth Review of Standard 2.4
· Practical Steps for Compliance with Standard 2.4
· Required Documents to Support Compliance with Standard 2.4
6. Standard 2.5 Diversity and Inclusion
· Overview and Purpose of Standard 2.5
· In-Depth Review of Standard 2.5
· Practical Steps for Compliance with Standard 2.5
· Required Documents to Support Compliance with Standard 2.5
7. Standard 2.6 Wellbeing
· Overview and Purpose of Standard 2.6
· In-Depth Review of Standard 2.6
· Practical Steps for Compliance with Standard 2.6
· Required Documents to Support Compliance with Standard 2.6
8. Standard 2.7 Feedback, Complaints, and Appeals
· Overview and Purpose of Standard 2.7
· In-Depth Review of Standard 2.7
· Practical Steps for Compliance with Standard 2.7
· Required Documents to Support Compliance with Standard 2.7
9. Standard 2.8 Feedback, Complaints, and Appeals
· Overview and Purpose of Standard 2.8
· In-Depth Review of Standard 2.8
· Practical Steps for Compliance with Standard 2.8
· Required Documents to Support Compliance with Standard 2.8
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.