COURSE OVERVIEW:
Welcome to the Making a Good Impression at Work course. This program will equip you with the psychological understanding, interpersonal strategies, communication techniques, and professional presentation skills required to create strong, positive impressions in a wide range of workplace situations. You will explore how first impressions are formed, how impression management works, and why creating the right personal and professional image is critical for career success. This course also examines how appearance, behaviour, body language, voice, verbal communication, and preparation all influence the way others perceive you at work.
This course begins by examining the psychology of first impressions, how they are made within minutes, and the concept of impression management. You will explore the nine stages of impression management, the reasons why first impressions matter, and why a poor first impression is often difficult to overcome. This section also examines how to make the right impression from the inside—through mindset, attitude, confidence, self-awareness, and self-esteem—and from the outside through appearance, energy, nonverbal cues, and professional behaviour. You will also explore the power that comes from planning, gathering information, and applying self-knowledge to every professional interaction.
You will then focus on creating the right impression in formal workplace situations. This includes how to make a positive impression in job interviews, workplace meetings, and professional presentations. You will explore how to set clear goals, impress your audience, identify your audience profile, and prepare strategically for situations in which your reputation and competence are assessed. This section also examines how to deal with difficult customers, how to avoid the twenty-two negative impressions that frequently arise in business environments, and how to use presentations to create favourable impressions that build trust and credibility.
A further part of the program explores professional appearance and nonverbal communication. You will examine the importance of how you look, the influence of body language, and the symbolic meaning behind clothing choices—often referred to as “the language of clothes.” You will reflect on the image you want to project, what constitutes an ideal outfit, and how personal presentation affects how others interpret your confidence, authority, and competence. This section also examines the behaviours that make you appear nervous in meetings, the powerful mannerisms that support credibility, and guidelines for “safe” interview outfits that project professionalism and readiness.
The next learning area focuses on aligning your nonverbal and verbal communication, especially during presentations and high-stakes conversations. You will explore how to match your nonverbals to your verbals so that your message is cohesive and influential. This includes how to dress for a new job, how to control your body language during presentations, and how to ensure your behaviour communicates the confidence you wish to project. You will also examine how posture, gestures, pace, and eye contact influence how your message is received.
Another section of the course examines vocal communication and the importance of how you sound. You will explore the many elements that contribute to your unique vocal style, how to assess the “shape” of your voice, and how to reflect on each of its components such as pitch, tone, rhythm, clarity, and speed. This section explains how your voice contributes to the overall impression you create, especially during meetings, presentations, and conversations in which persuasion, clarity, and authority matter.
You will also explore how impressions are formed through entrances, exits, and overall professional conduct. You will examine how good entrances create immediate positive impressions, how strong exits reinforce your professionalism, and what behaviours you should avoid to maintain credibility. This section also explores how to make a good impression over the phone, why telephone manners matter, and how to present yourself effectively during phone interviews. Additionally, you will learn how to make powerful contributions during meetings, how to communicate confidence through purposeful talk, and how to deliver short presentations that leave a meaningful impact.
By the end of this course, you will be able to understand how impressions are formed, manage impressions intentionally, present yourself with confidence, communicate effectively through both verbal and nonverbal channels, handle challenging situations professionally, and create lasting impressions that support career growth and workplace success.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The psychology of first impressions
- How first impressions are made within minutes?
- What is meant by impression management?
- The nine stages in impression management
- The reasons to make a good impression
- The difficulty to overcome a bad first impression
- How to make the right impression from the inside?
- How to make the right impression from the outside?
- The power that comes from planning, information and self-knowledge
- What self-esteem is built on?
- How to make the right impression in job interviews?
- How to make the right impression in meetings?
- How to make the right impression in presentations?
- How to set your goals?
- How to impress your audience?
- Identifying your audience profile
- How to deal with difficult customers?
- The twenty-two negative impressions in communal business life
- How to create a favourable impression through presentations?
- The importance of how you look
- The importance of body language
- The language of clothes
- You are what you wear
- What kind of image do you want to project?
- The ideal outfit
- What makes you look nervous in meetings?
- Powerful mannerisms in meetings
- Guidelines for a ‘safe’ interview outfit
- How to match your non-verbals to the verbals during presentations?
- How to dress for the new job?
- The importance of how you sound and what you say
- The many elements that contribute to your unique vocal style
- How to check out the ‘shape’ of your voice and consider each of its component parts?
- How to good entrances provide good impressions?
- How good exits provide good impression?
- What you should avoid?
- How to make a good impression on the phone?
- Why you should remember your telephone manners?
- How to make a good impression through phone interviews?
- How to make a good impression through powerful talk during meetings?
- How to make a short presentation that counts?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.