COURSE OVERVIEW:

Welcome to the Manage Workplace Diversity course. This program will equip you with the knowledge, awareness, and interpersonal capability required to build and sustain an inclusive, high-performing workplace. You will explore what diversity management means, what diversity itself encompasses, and how primary and secondary dimensions of diversity shape the ways individuals experience work. This course also examines the impact of diversity on business performance and highlights the risks organisations face when diversity is not managed properly, including disengagement, conflict, discrimination, and reduced productivity.

This course begins by exploring how workplace diversity affects the organisation as a whole. You will examine the potential obstacles that must be overcome for an organisation to be successful, as well as the opportunities that arise when diversity is managed effectively. This includes understanding how capitalising on workplace diversity can help an organisation innovate, adapt, and compete, and how unmanaged diversity can create operational, cultural, and interpersonal challenges. You will also examine the barriers to diversity and the behaviours that emerge when individuals hold negative attitudes toward differences, including prejudice, sexism, racism, ethnocentrism, and other “isms.”

A further learning area focuses on workplace stereotyping and discrimination, and how these forms of bias affect diverse workforces. You will explore the consequences of discrimination, including emotional harm, reduced performance, and exclusion, and examine the different meanings that non-verbal communication may carry within a diverse workforce. This section highlights the importance of accepting differences, developing cultural awareness, and creating an environment in which all employees feel respected and valued.

You will then explore the competencies required to manage diversity effectively, including communication, cultural awareness, conflict management, and interpersonal sensitivity. This section examines why interpersonal skills are essential in a diverse environment, how to manage conflict constructively, and how to recognise stereotypes and generalisations before they influence behaviour. You will also explore how managing diversity is an ongoing learning process that requires consistent reflection, feedback, and intentional development.

Another component of the course focuses on self-awareness, examining the importance of knowing your own culture, values, beliefs, assumptions, strengths, and limitations. You will explore how self-awareness influences interactions, decision-making, and leadership, and why managers must understand their own biases and boundaries to create a more inclusive environment. This section also highlights the importance of respecting other cultures and recognising that diversity enriches organisational thinking and outcomes.

The course also explores how to learn by interacting and how to engage with colleagues in a nonjudgmental and compassionate way. You will examine strategies for building meaningful relationships with people you perceive as different, and techniques for communicating effectively across cultural or personal differences. This includes learning how to be flexible, how to adapt to changing dynamics, how to adjust your behaviour based on others’ reactions, and how to navigate ambiguity with confidence.

You will then explore how to maintain consistency in your actions and decisions without becoming rigid or inflexible. This balance is essential for managers working in diverse workplaces, where fairness, clarity, and predictability are expected, but adaptability and openness are also required. By strengthening your cultural competence, communication skills, and reflective practice, you will be better prepared to create a workplace culture that values diversity as a strategic and human asset.

By the end of this course, you will be able to define diversity management, recognise barriers and opportunities, prevent discrimination, develop cultural competence, manage conflict effectively, and build inclusive environments that support the wellbeing and performance of all employees.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       What is diversity Management?     

·       The impact of diversity on business performance

·       What is diversity?

·       The primary and secondary dimensions of diversity

·       The impact of workplace diversity on an organisation, if it is not managed properly

·       The potential obstacles that must be overcome if an organisation is to be successful

·       The potential opportunities if diversity is managed effectively

·       How capitalising on workplace diversity can help an organisation?

·       The barriers to diversity

·       How people who have negative attitudes toward other people’s differences often engage in negative behaviours

·       Prejudice, sexism, racism, ethnic prejudice, ethnocentrism and other “isms” in the workplace

·       Workplace stereotyping and discrimination

·       How discrimination affects the diverse workforce?

·       The different meanings of non-verbal communication within the diverse workforce

·       The importance of accepting differences

·       How to develop competencies for managing diversity?

·       How interpersonal skills are important in managing a diverse workforce?

·       How to manage conflict constructively?

·       The importance of recognising stereotypes and generalisations

·       How managing diversity is a learning process?

·       The importance of knowing your own culture (values, beliefs, assumptions)

·       The importance of knowing your own limitations (strengths and weaknesses)

·       The importance of respecting other cultures

·       How to learn by interacting?

·       How to be non-judgmental?

·       The importance of being aware of your stereotypes

·       How to communicate effectively and compassionately?

·       How to relate meaningfully to those you perceive as “different”?

·       How to be flexible; and learn how to adapt?

·       How to adjust yourself according to people’s reactions?

·       How to live with ambiguity?

·       How to be as consistent as you can be, without becoming inflexible

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.