COURSE OVERVIEW:

Why do some people consistently get better results in the workplace? Their projects seem to progress better, their teams work better, they get better promotions and assignments, and their clients and managers love them. While it’s easy to assign much of this success to better technical skills – after all, most people think of companies as meritocracies where talent rises to the top – the answer is probably something less expected: communication skills.

As a business person, you interact with other people all the time. You meet, talk, fax, e-mail, write. But how well do you communicate? If you communicate well, ask yourself what are the benefits? If you are a less than excellent communicator, ask yourself instead: what are the costs of being an ineffectual communicator?

Good communicators are not always born; you can learn to be a good communicator. However, not all of us have the opportunity to be trained. Yet we should be, because many of the problems that occur in business stem from poor communication. Poor communicators, on the other hand, constantly feel stymied in everything they do and tend to underperform relative to their potential.

Being a good communicator is more than just about making the people around you feel better and getting your points across. It is essential to creating the kind of workplace where your ideas are really heard, where collaboration is smooth and seamless, and where teamwork isn’t just a buzzword. Poor personal communication, on the other hand, can not only set back your career, it can make work feel like, a lot of work.

This course is designed to help you communicate more effectively. It is aimed in particular at business people who; 1. recognise the important role communication plays in their organisations; 2. feel that the skills they currently possess can be improved; and 3. recognise how the realities of today's complex, global markets require effective communication skills. 

This course is intended to have long-term implications for you, your management abilities and effectiveness. It has implications for your organisations as well. This course consists of many sections, with questions to give you the opportunity to assess yourself. Every topic, every question is designed to enhance your communication skills.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The benefits of being a good communicator

·       The consequences when communication fails

·       The implications of failed communication?

·       The advantages when communication succeeds

·       The communication process

·       What hinders communication?

·       The major blockages to communication

·       The importance of thinking through situations 

·       Why you should practise your oral communication?

·       How to edit your written communication and check your visuals?

·       The importance of knowing your message and your purpose?

·       How to refine your message?

·       How to seek additional input?

·       How to analyse your audience?

·       How to communicate your message?

·       How to evaluate your choices?

·       How to organise your thoughts?

·       How to establish the context?

·       How to create a basic structure of your communication?

·       How your tone impacts your message however you communicate it?

·       The importance of your behaviour and your word choices

·       How to select words, actions and images with care?

·       How to keep your communication simple?

·       Why pay attention to details?

·       The importance of how you look and sound

·       The importance of first impressions

·       The importance of how your office look

·       How do your colleagues look and sound?        

·       The importance of seeking feedback: negative and positive?

·       How to seek feedback?

·       How to seek opportunities to develop?

·       The importance of learning from what you do, what other people do and what other people say

·       Why and how you should apply what you have learned?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.