COURSE OVERVIEW:
Welcome to the Advanced Workplace Coaching Skills course. Coaching is a vital tool for personal and professional development in the workplace. Unlike mentoring, which often focuses on long-term guidance, coaching is more action-oriented, with an emphasis on immediate performance improvement and skill development. This course will guide you through the key differences between coaching and mentoring, the role coaching plays in professional growth, and the benefits it offers to both individuals and organisations.
Understanding various coaching models is fundamental to effective coaching. In this section, you will explore popular frameworks like the GROW Model (Goal, Reality, Options, Will) and the CLEAR Model (Contracting, Listening, Exploring, Action, Review). You will learn how to choose the right model based on different coaching situations to ensure that sessions are productive and goal-oriented.
Ethics and professionalism are critical in maintaining trust and respect in coaching relationships. You will learn how to establish ethical guidelines, respect confidentiality, handle conflicts of interest, and maintain professional boundaries to ensure a productive and trustworthy coaching dynamic.
Building trust and rapport is the foundation of any successful coaching relationship. In this section, you will explore strategies to establish and maintain trust with your coachees, ensuring that communication remains open, honest, and effective throughout the coaching process.
Active listening and questioning techniques are essential skills for coaches. You will learn how to actively listen, ask open-ended and probing questions, and use these techniques to help your coachees reflect and gain deeper insights into their development.
Goal setting is a central part of effective coaching. This section will guide you in setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound), aligning these goals with organisational objectives, and helping your coachees develop actionable plans to achieve their goals.
Providing constructive feedback is a core element of coaching. You will learn how to deliver feedback in a supportive and balanced manner, ensuring that it fosters positive change while addressing areas for improvement.
Coaching for skill development focuses on identifying skill gaps and helping individuals develop the competencies they need to succeed. This section will cover how to structure coaching sessions to build skills and track progress over time.
For performance improvement, coaching can help employees address underperformance and develop improvement plans. You will learn strategies for coaching difficult or resistant employees and helping them achieve their full potential.
Leadership development is another key area where coaching plays a crucial role. You will explore how to identify leadership potential, coach for strategic thinking and emotional intelligence, and support emerging leaders as they take on more significant roles.
Coaching for change management is vital in today’s fast-paced work environments. This section will provide you with tools to support employees through organisational changes, foster adaptability, and manage resistance to change.
Career development coaching helps individuals navigate career transitions, identify aspirations, and plan for long-term growth. You will learn how to support coachees in defining their career paths and achieving their professional goals.
Coaching can also enhance team dynamics by improving collaboration and resolving interpersonal conflicts. You will learn how to coach team leaders to foster better group performance and manage team dynamics effectively.
In remote and hybrid workplaces, coaching requires adaptation to virtual environments. You will explore strategies for coaching remote employees, maintaining engagement, and overcoming the challenges of hybrid work settings.
Measuring the effectiveness of coaching ensures that the process delivers value. This section will guide you in setting key performance indicators, gathering feedback, and evaluating outcomes to adjust your coaching approaches for optimal results.
Finally, sustaining long-term coaching relationships is essential for continuous growth. You will learn how to maintain momentum after initial goals are achieved, encourage ongoing development, and transition from coaching to autonomous growth for your coachees.
By the end of this course, you will have the skills to deliver impactful coaching, foster professional growth, and drive positive change in your organisation.
Each section is complemented with examples to illustrate the concepts and techniques discussed.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Coaching in the Workplace
- Definition of Coaching vs Mentoring
- The Role of Coaching in Professional Development
- Benefits of Coaching for Individuals and Organisations
2. Understanding Coaching Models
- The GROW Model
- The CLEAR Model
- Choosing the Right Model for Different Situations
3. Coaching Ethics and Professionalism
- Establishing Ethical Guidelines in Coaching
- Respecting Confidentiality and Professional Boundaries
- Handling Conflicts of Interest in Coaching Relationships
4. Building Trust and Rapport in Coaching Relationships
- The Importance of Trust in Coaching
- Strategies for Building Rapport with Coachees
- Maintaining Trust and Credibility Over Time
5. Active Listening and Questioning Techniques
- The Role of Active Listening in Effective Coaching
- Open-Ended vs Closed-Ended Questions
- Using Probing Questions to Deepen Understanding
6. Goal Setting in Coaching
- Setting SMART Goals
- Aligning Coaching Goals with Organisational Objectives
- Helping Coachees Develop Action Plans
7. Providing Constructive Feedback
- Delivering Feedback in a Supportive Manner
- Balancing Positive Reinforcement with Areas for Improvement
- Ensuring Feedback Leads to Positive Change
8. Coaching for Skill Development
- Identifying Skill Gaps and Development Needs
- Structuring Coaching Sessions for Skill Building
- Tracking Progress and Measuring Skill Improvement
9. Coaching for Performance Improvement
- Addressing Underperformance Through Coaching
- Developing Performance Improvement Plans
- Coaching Difficult or Resistant Employees
10. Coaching for Leadership Development
- Identifying and Developing Leadership Potential
- Coaching for Strategic Thinking and Decision-Making
- Fostering Emotional Intelligence in Future Leaders
11. Coaching for Change Management
- Supporting Employees Through Organisational Change
- Coaching for Adaptability and Resilience
- Managing Resistance to Change with Coaching
12. Coaching for Career Development
- Helping Coachees Identify Career Aspirations
- Supporting Career Transitions and Role Changes
- Coaching for Long-Term Career Growth
13. Using Coaching to Enhance Team Dynamics
- Coaching for Better Team Collaboration
- Managing Interpersonal Conflicts in Teams
- Coaching Team Leaders to Improve Group Performance
14. Coaching Techniques for Remote and Hybrid Workplaces
- Adapting Coaching Approaches for Virtual Communication
- Coaching Remote Employees for Productivity and Engagement
- Overcoming Challenges in Hybrid Coaching Environments
15. Measuring the Effectiveness of Coaching
- Key Performance Indicators for Coaching Success
- Gathering Feedback and Evaluating Outcomes
- Adjusting Coaching Approaches Based on Results
16. Sustaining Long-Term Coaching Relationships
- Maintaining Momentum After Initial Goals Are Achieved
- Encouraging Continuous Learning and Development
- Transitioning from Coaching to Autonomous Growth
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.