COURSE OVERVIEW:
People have always tried to communicate from the minute they were born, and perhaps take for granted their ability to do so effectively. However, communication does evolve, having grown more sophisticated and complex as societies have developed.
Communication is the foundation of all human relationship. At first, strangers start talking and getting to know each other, and then the relationships are formed when they have more interaction and communication.
Communicating helps people to express their ideas and feelings, and it, at the same time, helps us to understand emotion and thoughts of the others. As a result, we will develop affection or hatred toward other people, and positive or negative relationships will be created.
It is no doubt that communication plays a vital role in human life. It not only helps to facilitate the process of sharing information and knowledge, but also helps people to develop relationships with others. Therefore, the importance of communication cannot be underestimated. Every day, we communicate with a lot of people including our families, our friends, our colleagues, our clients, or even strangers. We should learn how to communicate effectively to make our lives better.
In this course, we look at what communication is – the many ways in which we communicate and the skills involved in communicating well at the workplace. Then, we offer advice and guidance on working with diverse groups of people and the importance of being aware not only of the preferences and needs of others, but also your own. Also we explore where the communications should take place.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- Why we communicate?
- How do we communicate?
- How to communicate verbally – face to face?
- How to communicate verbally – giving presentations?
- How to communicate verbally – on the telephone?
- How to communicate non-verbally – writing?
- How to communicate non-verbally – electronic written communication?
- How to communicate non-verbally – body language?
- How to improve your communication skills?
- The listening skills
- The questioning skills
- The assertiveness skills
- The information-giving skills
- The advice-giving skills
- The reassurance skills
- The self-disclosure skills
- The constructive challenging skills
- The negotiation skills
- The dismantling communication barriers skills
- How to communicate with different people?
- How to work with men and women?
- How to work with children?
- How to work with people of different races and cultures?
- How to work with clients who do not speak English?
- How to work with disabled and differently abled people?
- How to work with older people?
- How to work with people of different sexualities?
- How to work with wealthy, upper class and high society?
- How to communicate in different settings?
- Where to meet? The different setting
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.