COURSE OVERVIEW:
Public areas are the common places and facilitates accessible to in house guest and non-resident guest. Guest requires common areas to meet, sit and carry other activities. Areas such as the lobby, restaurants, bars, banquets, and other Food and Beverage Outlets.
Public area cleaning is the most important and challenging task for hotel / hospitality housekeeping. Since most of the public areas are highly traffic area, housekeeping maintains a deep cleaning schedule for those areas at night and regular cleaning and maintenance during the day time.
One of the basic requirements that a customer of a hospitality business has is that an organisation is clean and tidy. Whilst it is essential that a premise looks clean, tidy and aesthetically pleasing, it is more important that it is actually free from dangers that can pose a hygiene or safety risk.
It is expected that the level and detail of cleanliness not only matches but exceeds that found in a normal household. It doesn’t matter what products are supplied or how great services are, if a venue if not hygienically clean, customers will not come. Understandably most people consider their health a primary concern.
Therefore, nothing repels customers more than poor housekeeping. So when the establishment receives a damaging review describing it as ‘dirty’, you can just imagine the kind of impact that one word has on their bookings.
This course discusses in detail how to clean and maintain most of the public areas within a hospitality outlet. The first part provides detailed information on the general cleaning functions performed by public area cleaners. It starts by describing the types of public areas in a hospitality outlet, then explores the types of cleaning agents and equipment and how to use them correctly. Also, discusses how to clean public areas such as: gardens, swimming pools, pool areas, car parks and driveways and hotel entrance.
The second part discusses how to assess and clean public areas such as; glass areas, ceilings, surfaces and fittings areas and high level areas within a hospitality venue. Including the selection of the appropriate equipment and chemicals, the preparation of the work site, the tidiness of the work site after cleaning, the cleaning and storing of the equipment and chemicals used for each area.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The types of public areas within a hospitality outlet
- The cleaning storeroom
- The types of manual cleaning equipment
- The types of electrically powered equipment
- How to check all equipment prior to use?
- The importance of checking equipment before use
- What you need to check?
- How to prepare a work area?
- How to minimise customer inconvenience?
- The preparatory cleaning tasks
- How to use equipment correctly and safely?
- The OHS responsibilities for the employer and employee
- How to clean public areas such as: gardens, swimming pools, pool areas, car parks and driveways and hotel entrance?
- How to assess glass areas to be cleaned?
- The equipment and chemicals used for cleaning glass areas
- The steps to prepare work site before cleaning glass areas
- How to clean a window?
- How to clean a mirror?
- How to clean a glass coffee table?
- How to tidy the work site after cleaning glass areas?
- How to clean, check and store equipment and chemicals used to clean glass areas?
- Ceilings, surfaces and fittings cleaning techniques
- The types of ceilings, surfaces and fittings
- The equipment and chemicals used for cleaning ceilings, surfaces and fittings
- The steps to prepare work site before cleaning ceilings, surfaces and fittings
- How to clean ceilings, surfaces and fittings?
- How to clean public bathrooms?
- How to clean vanity areas?
- How to clean public area showers?
- How to clean toilets?
- How to clean bins?
- How to tidy the work site after cleaning ceilings, surfaces and fittings?
- How to clean, check and store equipment and chemicals used for cleaning ceilings, surfaces and fittings?
- How to assess high level areas to be cleaned?
- The types of high level cleaning
- The equipment used for high level area cleaning
- How to prepare a work site before cleaning high level areas?
- How to tidy the work site after cleaning high level areas?
- How to clean, check and store equipment and chemicals used for cleaning high level areas?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.