COURSE OVERVIEW:

Daily life is full of the possibility, if not of overt conflict, then of disagreement, simply because there is not enough of what everyone wants to go around. Conflict and disagreements occur over money, goods, services, power, possessions and more. If something exists and more than one person wants or needs it, you have potential for conflict.

Conflict takes place at home and at work, between individuals, teams, groups, tribes, clans, nations and states. In fact, conflict is pretty ubiquitous. Where there are people there is usually conflict. Whether you are negotiating with your spouse or on behalf of your country, you have to learn the skills of empathy, listening and rapport, along with the ability to balance your emotional needs with your thinking. If you have power, coercion is easy, but it does not work in the long run. Conflict, arguments, and change are natural parts of our lives, as well as the lives of every agency, organisation, and nation.

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

Since conflict then is so endemic, perhaps even natural, it would be wise first to attempt to understand it and then consider ways to resolve it or use it positively. This course goes all the way in assisting you in working through the inevitable conflict that you meet from time to time.

Once you have completed this course you should be able to:

• Understand what conflict is about
• Recognise the signs of conflict
• Understand how people react to conflict
• Develop strategies for dealing with conflict
• Understand conflict in organisation and work settings
• Have some ideas about how to resolve difficulties

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is meant by conflict?
• The benefits of conflict
• The adverse costs of conflict
• The four possible conflict outcomes
• The types of conflict
• The causes of interpersonal conflict
• The 3 ways of resolving conflict
• The styles of conflict resolution
• The levels of conflict
• Conflict and the psychological difficulties
• The coping strategies
• Conflict and distorted thinking
• The agreement box
• The four types of games for conflict resolution
• The principled negotiation          
• The BATNA process for conflict resolution
• The Myers Briggs personality types
• Extroverts, introverts and conflict
• Sensors, intuitives and conflict
• Thinkers, feelers and conflict
• Judgers, perceivers and conflict
• Men and women and conflict
• Individual needs and conflict
• The formula for preventing conflict
• Sociograms for identifying sources of potential interpersonal conflict
• The conflict resolution process
• Conflict and third party interventions
• The mediation process
• The manager as mediator
• The advantages of arbitration
• The disadvantages of arbitration
• Some management tactics for conflict resolution
• The management process for conflict resolution

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.