COURSE OVERVIEW:
Professionalism is the conduct, behaviour and attitude of someone in a work or business environment. A person doesn’t have to work in a specific profession to demonstrate the important qualities and characteristics of a professional. Professionalism leads to workplace success, a strong professional reputation and a high level of work ethic and excellence.
Professionalism encompasses a strong sense of ethics, which is crucial to running a successful business and avoiding legal problems. Workers with a professional attitude are able to focus on their work and avoid unnecessary distractions, which allows them to contribute more to the company.
Employees who behave professionally are often perceived to be more competent and valuable to the company, which leads these workers to receive pay raises and promotions.
Professional workplace behaviour is necessary for the long-term success of a business, whether it's a big corporation or small business. Employee interactions and relationships with customers are of vital importance to ensure that company goals and objectives are met. A professional workplace attitude and appearance allow employees to take pride in their work and improve worker performance.
Leaders and managers who behave professionally set an appropriate example by encouraging their people to conduct themselves in a manner that supports company-wide success.
Professionalism in the workplace establishes boundaries between what is considered appropriate behaviour and what is not. While most managers support an enjoyable and vibrant work environment, limits must be put in place to avoid conflicts and misunderstandings. Workers who conduct themselves professionally steer clear of crossing the line with their conversations and other interactions with co-workers, superiors and clients.
Conflicts are less likely to arise in a professional business environment. Professionalism in business also benefits diverse environments in which business people and their clients have several different perspectives and opinions. Professional behaviour helps business people avoid offending members of different cultures or backgrounds.
This course is designed to help you build your reputation as a true professional. If you practice the many techniques in this course, you will develop the skills you need to succeed.
The objectives of this course are:
- To help you take your job seriously and believe that what you do is important
- To describe appropriate behaviour in business and social situations
- To show you how to present yourself professionally
- To develop good oral and written communication skills
- To help you maintain good professional relationships with co-workers and customers
- To teach you how to improve your job skills
- To demonstrate how to handle tough situations
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The importance of professionalism in business
- How professionalism establishes appropriate boundaries?
- How professionalism encourages personal improvement?
- How professionalism promote and maintain accountability?
- How professionalism establishes respect for authority, and yourself?
- How professionalism boosts respect and minimises conflict?
- The signs of professionalism
- How to develop a professional attitude?
- How to reinforce your sense of self-esteem and self-respect?
- Why respect others and the chain of command?
- How to be a team player?
- Why beware of office politics?
- How to develop good work habits?
- How to act like a professional?
- How to mind your manners?
- How to practice gender-neutral etiquette ?
- How to master business entertaining?
- The model mealtime etiquette
- How to meet and greet people?
- How to mind your cubicle manners?
- How to socialise without damaging your reputation?
- How to have professional relationships?
- How to network like a pro?
- How to overcome networking anxiety?
- How to dress the part?
- How to be well groomed?
- How to communicate professionally?
- How to be assertive, not aggressive?
- How to watch your body language?
- How to listen actively and show interest?
- How to give and receive feedback?
- How to maximise phone and e-mail messages?
- How to improve your skills?
- Why keep learning and improving?
- How to improve your writing skills?
- How to present like a pro?
- The FAST technique
- Why be a problem solver, not a problem?
- How to make good decisions?
- How to set and achieve goals?
- How to schedule your time?
- How to organise your workspace?
- How to manage meetings efficiently?
- How to cope with challenges?
- How to manage difficult situations?
- How to handle mistakes and apologies?
- How to defuse conflict?
- How to manage anger?
- How to interact effectively with difficult people?
- How to deal with pressure and stress?
- How to avoid gossip and backbiting?
- Why beware of sexual harassment?
- How to practice intercultural courtesy?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.